FileCloud Debug Log File Locations

Windows:   <DriveLetter>\xampp\htdocs\scratch\logs\log_YYYY-MM-DD.txt

Example: c:\xampp\htdocs\scratch\logs\log_2013-08-27.txt (Select the latest date)

Linux: /var/www/html/scratch/logs/log_YYYY-MM-DD.txt

Windows:   <DriveLetter>\xampp\php\logs\php_error.log

Linux: Only if PHP Error logging is enabled

Windows:   <DriveLetter>\xampp\apache\logs\error.log

Linux: /var/logs/apache2/access.log

Windows: %APPDATA%\FileCloudHelper\cloudntfs.log  (or)  <DriveLetter>\xampp\FileCloudHelper\cloudntfs.log

Windows:  <DriveLetter>\xampp\mongodb\bin\log

Linux: (Ubuntu): /var/log/mongodb/mongd.log

%APPDATA%\Local\Packages\fcdesktop_0qabxre1e7c14\LocalState\Logs

To access the logs through the FileCloud Desktop for Windows client:

1. Click the user drop-down list, and click Help.

   

2. In the Help popup, click Get logs.

   

   You are taken to the Logs folder in Windows explorer:

   

To use the Sync application to generate files:

1. In the Start menu, choose FileCloudSync.

2. From the system tray, right-click the FileCloud icon and then select Settings.

3. On the Home page, select the Help screen option.

4. Under Troubleshooting, click Save Log File, note the folder location, and click OK. 

To manually collect log files:

Windows: %APPDATA%\FileCloudSyncData\client\syncclient.log

Linux: ~/FileCloudSyncData/client/syncclient.log

Mac:~/FileCloudSyncData/client/syncclient.log

To manually collect a log file:

Windows: %APPDATA%\FileCloud Drive\data\FileCloudDrive.log

To automatically generate a log file:

1. From the system tray, right-click the FileCloud icon.

2. Select Advanced, and then Open Log Folder.

To manually collect a log file:

Mac: ~/Library/Application Support/Filecloud/macdrive/data/filecloudmacdrive.log

Mac Drive 2: ~/Library/Application Support/FileCloud MacDrive2/data/filecloudmacdrive.log

 For more information, you can also View a Crash Report

To use the Sync application to generate files:

1. From the system tray, right-click the FileCloud icon and then select Settings.

2. On the Home page, select the Help screen option.

3. Under Troubleshooting, click Save Log File, note the folder location, and click OK. 

To manually collect a log file:

Windows: %APPDATA%\FileCloudServerSyncData\client\syncclient.log

Windows: %APPDATA%\.local\share\FFOServer
macOS: /Users/[USERNAME]/Library/Preferences/FFOServer

ServerLink Admin portal activity is logged in the FileCloud Server log.
Synchronization activity is logged separately, in ServerLink folders.

Log locations

The log file paths are:

Windows:
<DriveLetter>\xampp\htdocs\scratch\logs\serverlink\log_YYYY-MM-DD.txt
For example: c:\xampp\htdocs\scratch\logs\serverlink\log_2020-08-27.txt  

Linux: 
/var/www/html/scratch/logs/serverlink/log_YYYY-MM-DD.txt
For example: /var/www/html/scratch/logs/serverlink/log_2020-08-27.txt  

When a log file reaches a maximum size of  (1024 * 50 KB by default), a new log file is created with part# as a suffix. For example:

Changing Maximum Log size

You may change the default maximum log size with the TONIDOCLOUD_SERVERLINK_LIMIT_LOG_FILE_SIZE_KB setting. 

To change the maximum log size:

1. Open cloudconfig.php.

   • Windows Location : C:\xampp\htdocs\config\cloudconfig.php

   • Linux Location : /var/www/html/config/cloudconfig.php

2. Add the following.
   

   define("TONIDOCLOUD_SERVERLINK_LIMIT_LOG_FILE_SIZE_KB", 1024 * 50);
   

3. Change the default size of 1024 * 50.

Multitenancy

For multitenancy, each site has a ServerLink folder containing sync logs.

Location of logs: Offline Files/Logs

To save the latest log files:

1. Log in to the app, and tap the menu icon in the upper left corner, then tap Settings.

2. In Settings, scroll down, and tap Get log files.

   

   
   

   A message confirming that your log files have been saved to Offline Files/Logs appears.

   

   
   

   Now, use the following procedure to download the log files.

To go to the log files:

1. Tap the menu icon in the upper left corner of the app, then tap Offline files.

   The Offline Files folder opens. Log files are stored in the Logs folder.

2. Tap the folder to access the log files.

   

3. Tap the More (3-dot) icon for the log file that you want to send, and tap Open with to open or save it.

   

4. Save it to FileCloud or choose another option that enables you to download the file and send it to FileCloud Support.

   

  Your administrator can also get the logs from your device remotely. 

You choose the location where your logs are stored on your device.

To retrieve app logs:

1. Go to Settings :

   1. From the login page, tap the gear icon in the top right corner.
      or

   2. After logging in, tap the triple-bar icon, and then tap Settings.
      

2. Scroll down and select Save app logs.
   

3. Select a destination on your device to save the log file

   

  Your administrator can also get the logs from your device remotely. 

Just contact your administrator and reproduce the actions that cause the issue you are experiencing.