FileCloud Debug Log File Locations

FileCloud Server is thoroughly tested during development and before every release.

However, it is impossible to reproduce every kind of IT environment created by our customers.
In your unique environment, you may see FileCloud Server perform unexpectedly.
In a large complex program such as FileCloud Server with many lines of code, it may be difficult to find and resolve an issue.
Therefore, to help you troubleshoot issues, CodeLathe provides you with the ability to record extra information in logs.
Your log information can also help us fix any issues you see in a later release.

FileCloud Server log files in the scratch folder are automatically compressed into a zip folder.

This auto-archive process is completed by Cron
As soon as a log file is 30 days old, it is compressed and added to the archive.
This archival process happens automatically and does not require you to configure any special settings.

Which Log File Do You Want to Review?

FileCloud Server Log

Windows: <DriveLetter>\xampp\htdocs\scratch\logs\log_YYYY-MM-DD.txt

Example: c:\xampp\htdocs\scratch\logs\log_2013-08-27.txt (Select the latest date)

Linux: /var/www/html/scratch/logs/log_YYYY-MM-DD.txt

PHP Error Log

Windows: <DriveLetter>\xampp\php\logs\php_error.log

Linux: Only if PHP Error logging is enabled

Apache Webserver Error Logs

Windows: <DriveLetter>\xampp\apache\logs\error.log

Linux: /var/logs/apache2/access.log

Sync Client Log

Unknown Attachment

To use the Sync application to generate files:

From Start menu, select FileCloudSync.
From the system tray, right-click the FileCloud icon Unknown Attachment and then select Settings.
On the Home page, select the Help screen option.
Under Troubleshooting, click Save Log File, note the folder location, and click OK.

To manually collect log files:

Windows: %APPDATA%\FileCloudSyncData\client\syncclient.log

Linux: ~/FileCloudSyncData/client/syncclient.log

Mac:~/FileCloudSyncData/client/syncclient.log

Drive Client Log (Windows Only)

To manually collect a log file:

Windows: %APPDATA%\FileCloud Drive\data\FileCloudDrive.log

Drive Client Log (Mac Only)

To automatically generate a log file:

From the system tray, right-click the FileCloud icon Unknown Attachment
Select Advanced, and then Open Log Folder.

To manually collect a log file:

Mac: ~/Library/Application Support/Filecloud/macdrive/data/filecloudmacdrive.log

Mac Drive 2: ~/Library/Application Support/FileCloud MacDrive2/data/filecloudmacdrive.log

For more information, you can also View a Crash Report

FileCloud Helper Log

Windows: %APPDATA%\FileCloudHelper\cloudntfs.log (or) <DriveLetter>\xampp\FileCloudHelper\cloudntfs.log

MongoDB Log

Windows: <DriveLetter>\xampp\mongodb\bin\log

Linux: (Ubuntu): /var/log/mongodb/mongd.log

FileCloud ServerSync Log

Unknown Attachment

To use the Sync application to generate files:

From the system tray, right-click the FileCloud icon Unknown Attachment and then select Settings.
On the Home page, select the Help screen option.
Under Troubleshooting, click Save Log File, note the folder location, and click OK.

To manually collect a log file:

Windows: %APPDATA%\FileCloudServerSyncData\client\syncclient.log

DocIQ Log

Windows: %APPDATA%\dociq\data

FileCloud for Office (FFO) Log

Windows: %APPDATA%\.local\share\FFOServer
macOS: /Users/[USERNAME]/Library/Preferences/FFOServer

ServerLink Log

ServerLink Admin portal activity is logged in the FileCloud Server log.
Synchronization activity is logged separately, in serverlink folders.

Log locations

The log file paths are:

Windows:
<DriveLetter>\xampp\htdocs\scratch\logs\serverlink\log_YYYY-MM-DD.txt
For example: c:\xampp\htdocs\scratch\logs\serverlink\log_2020-08-27.txt

Linux:
/var/www/html/scratch/logs/serverlink/log_YYYY-MM-DD.txt
For example: /var/www/html/scratch/logs/serverlink/log_2020-08-27.txt

When a log file reaches a maximum size of (1024 * 50 KB by default), a new log file is created with part# as a suffix. For example:

Changing Maximum Log size

You may change the default maximum log size with the TONIDOCLOUD_SERVERLINK_LIMIT_LOG_FILE_SIZE_KB setting.

To change the maximum log size:

Open cloudconfig.php.
- Windows Location : C:\xampp\htdocs\config\cloudconfig.php
- Linux Location : /var/www/html/config/cloudconfig.php

Add the following.

define("TONIDOCLOUD_SERVERLINK_LIMIT_LOG_FILE_SIZE_KB", 1024 * 50);

Change the default size of 1024 * 50.

Multitenancy

For multitenancy, each site has a serverlink folder containing sync logs.