Improve Helper Performance

As an administrator, you can use built-in tools to check the status of the service and you can also increase the expiry time of the cached results so that existing results can be returned faster.

To check the status of Helper Service:

Open the Support Services settings page.
To open the Support Services settings page
1. In the FileCloud admin portal's left navigation bar, scroll down and click Settings. Then, on the Settings navigation page, click Misc .
2. In the inner navigation bar on the left of the Settings page, expand the Misc menu, and click Support Services, as shown below.
The Support Services settings page opens.
Click Helper Status.

A notification gives you your Helper status:

Return Permission Results Faster

By default, Permissions check results are cached for 30 seconds.

For systems where the permissions are not changing dynamically, you can increase the expiry time of the cached results.
Expiring cached results quicker allows existing results to be returned faster.

To modify the cache expiry settings:

Open the following file for editing.
```
config.ini
```

Find the following code

; Settings for FileCloud NTFS Helper
[settings]
address=0.0.0.0
cacheexpiry=30000

Set cacheexpiry to a value that is less than you are using now. Use Table 1 options to understand how to set this value.

Table 1. Settings for FileCloud NTFS Helper

Parameter	Notes	Default Value
cacheexpiry	specifies how long cached results are stored in memory for faster performance. Specified in microseconds	30000 us (30 secs)
threadpoolsize	specifies the number of threads pre-created in the threadpool for fast spin up	40
threadmaxqueued	sets the maximum number of queued connections If there are already more than the maximum number of connections new connections are discarded.	64
threadmaxthreads	sets the maximum number of simultaneous threads	30
threadidletime	sets the maximum idle time for a thread before it is terminated, specified in seconds	600 (10 mins)