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Troubleshooting Drive

Limitations:

  • If Sophos Antivirus is installed, Drive application performance with large files (10MB+) is impacted.

FAQ - FileCloud Drive

Here are some of the Frequently Asked Questions (FAQ) about FileCloud Drive.

https://fileclouddocs.atlassian.net/wiki/s/1623602073/6452/05f502871a457750e4d6a5e1f585bce5603b62b2/_/images/icons/emoticons/lightbulb_on.png Click on a link to expand it.

Where Are the Log Files?

Log files are located at %APPDATA%/FileCloud Drive/data

Why Are My Shortcuts Not Working?

There is a limitation to creating shortcuts to FileCloud Drive.  When a user reboots their PC shortcuts no longer work because the map FileCloud Drive uses to build the path to your files is deleted when the PC reboots. You can create a new shortcut after you navigate through the application, and the map is recreated.

Which Special Characters Cannot Be Used in File and Folder Names?

Folder and file names cannot contain:

  • ..

  • \

  • /

  • :

  • *

  • ?

  • "

  • <

  • >

  • |

Why, when my computer is restarted, does Drive log me in as the previous log-in user?

By default, Drive automatically logs you in as the previous log-in user even after your machine is restarted. To disable auto-login, see disableautologin on the page 

Advanced XML Drive Options

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Can I See a List of My Recent Activities?

How Do I Use a Proxy Server to Connect?

Can I Change the Default Cache Location?

How Do I Use Terminal Server to Connect?

Can I Edit XML Settings for Drive?

How Do I Lock Files that I Am Editing?

Can I Use Two-Factor Authentication to Connect?

Can I Upload Files Larger Than the Storage Quota?

Drive File Issues