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Problem
In the following scenarios, FileCloud Drive users may see a blank error message when connecting:
Attempted Retry without Admin Intervention
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A new device using FileCloud Drive tries to login to the FileCloud Server site.
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An error notification appears without providing any text.
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The FileCloud user clicks OK in the error message dialog box and then exits FileCloud Drive.
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The user tries to open FileCloud Drive again.
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An error notification appears without providing any text.
Attempted Retry with Admin Intervention
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A new device using FileCloud Drive tries to login to the FileCloud Server site.
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An error notification appears without providing any text.
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The FileCloud user clicks OK in the error message dialog box and then exits FileCloud Drive.
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The administrator logs on to the Admin Portal and deletes the device.
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The user tries to open FileCloud Drive again.
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An error notification appears without providing any text.
Cause
This is a known issue when all of the following conditions are set:
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Condition |
For more information |
|---|---|
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The Administrator enables and configures two-factor authentication |
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The Administrator creates and configures a workflow to block client access |
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You are running FileCloud Server version 18.1 or earlier |
Resolution
This issue is fixed in FileCloud Server 18.2.
When the following conditions occur:
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The Administrator enables and configures two-factor authentication
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The Administrator creates and configures a workflow to block client access
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You are running FileCloud Server version 18.2 or later
The FileCloud Drive user now sees the error message with text:
