Troubleshoot DocIQ in Sync

DocIQ is very straightforward to install, configure, and use.

If you encounter issues, try using these troubleshooting tips.

Tips for general issues

Review the DocIQ Log files

DocIQ logs are found in %appdata%/DocIQ/data/DocIQaddin.log

DocIQ is not diplayed in your Office app

Check if DocIQ office integration is enabled in Sync/Drive Path:

Check if the file you opened is in a Sync or Drive folder
Reconnect to Drive or Sync.
1. From the System Tray, right-click the FileCloud icon, and select Exit; then start Sync again.
In an Office application, such as Word, open File Options
1. From the menu, select File, then Options.
1. In Add-ins, under Active Application Add-ins verify that FileCloud DocIQ is listed.

DocIQ cannot get file details

Check if file is available in FileCloud by logging into the FileCloud User Portal.

Logging in to the User Portal

To temporarily disable DocIQ to troubleshoot other computer issues, you can

Configure DocIQ for Sync

If you need to, you can uninstall DocIQ in the following ways:

From the Windows Control Panel

Next to the Start button (

), in the search box, type Control Panel.
From the results, select Control Panel.
Select Programs and Features, and then select DocIQ.
At the top of the list, next to Organize, click Uninstall.

Uninstall the Sync application

DocIQ will be uninstalled when Sync application is uninstalled.

Next to the Start button (

), in the search box, type Control Panel.
From the results, select Control Panel.
Select Programs and Features, and then select FileCloudSync.
At the top of the list, next to Organize, click Uninstall.

Uninstall the Drive application

DocIQ will be uninstalled when Drive application is uninstalled.

Next to the Start button (

), in the search box, type Control Panel.
From the results, select Control Panel.
Select Programs and Features, and then select FileCloudDrive.
At the top of the list, next to Organize, click Uninstall.