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Getting Started with FileCloud

FileCloud Administrator Guide

About FileCloud for Administrators

FileCloud Sizing Guide
Requirements
Logging In to the Admin Portal

Installing FileCloud Server

Installation

Direct Installation

Install FileCloud Server on Windows.

Windows Setup Wizard

Configuring Servers with the FileCloud Control Panel

Install Web Server as a Service on Windows
Install MongoDB as a Service on Windows

Configuring Optional Components
Post-Installation Steps
FileCloud Watchdog Service
FileCloud Retention CLI Tool

Installation of FileCloud on Linux Using the Repository

Virtual Machine Installation

VMware ESXi
VMware Player

Microsoft Azure Installation

FileCloud Integration with Azure File Storage

Amazon Web Services (AWS) Installation

FileCloud on AWS - User Deployment Guide
Seeding FileCloud for Amazon S3

Amazon GovCloud AWS Installation

FileCloud Online GovCloud Verification Guide

FileCloud Docker installation

Upgrading the Docker Image from Version 22.x or older to Version 23.x

Alibaba Cloud Installation
Oracle Cloud Installation

Post Installation

Verify Your Installation

Basic Checks
Extended Checks

Install the FileCloud License

Installing FileCloud License On Multiple Sites
Viewing Your License Details

Configure the Managed Storage Path
Enable MongoDB Bind IP and Authentication
Enable FileCloud SSL Mode Connection To MongoDB

SSL Configuration

Use SSL on Windows

Create a CSR in the FileCloud Control Panel
Submit a CSR to Your SSL Provider
Install a certificate using the FileCloud Control Panel
Manually Create a CSR in Windows
Manually Install SSL Certificates for FileCloud on Windows
Extracting an Intermediate Certificate from your Browser

Use SSL on Linux

Create a CSR for FileCloud
Install an SSL certificate on Linux

Converting Existing PFX SSL Certificate to PEM SSL Certificate
Use Let's Encrypt to Renew SSL Certificates

HTTPS Best Practices for FileCloud

Configure HTTP SSL Redirects

Changing a Default Port or Web Server Setting
SELinux Policies For FileCloud Installation

Installation Troubleshooting
Storage and Client Application Limits

Mounting CIFS and NFS Shares

How to Mount CIFS Shares from Windows Command Line
How to properly mount a CIFS share on RHEL for FileCloud
Mount a CIFS Share on Ubuntu for FileCloud
How to properly mount a NFS share on Linux for FileCloud

FileCloud Security Checklist

Security Checklist: 1 User Authentication
Security Checklist: 2 Access Control
Security Checklist: 3 Data Encryption
Security Checklist: 4 Deployment and Network Hardening
Security Checklist: 5 Governance
Security Checklist: 6 Secure File Sharing
Security Checklist: 7 Protection Against Attack
Security Checklist: 8 Audit History
Security Checklist: 9 Client Device Protections
Security Checklist 10: Keeping FileCloud Up To Date
Regular Security Checks

FileCloud Site Setup

Navigating and Searching for Settings

Server Settings

Setting Up a Cron Job or Scheduled Task

Storage Settings

FileCloud Managed Storage

Setting up Managed Storage
Setting up FileCloud Managed S3 Storage

Setting up S3 Compatible Services

How to Integrate FileCloud with Alibaba Cloud Object Based Storage
How to Integrate Filecloud with Backblaze (B2) Cloud Storage
How to Integrate FileCloud with Digital Ocean Spaces
How to Integrate FileCloud with Google Cloud Object Based Storage
How to integrate FileCloud with Scality Storage
How to Integrate FileCloud with Wasabi Object Based Storage
How to Integrate Filecloud with Cloudian S3-Compatible Object Storage
How to Integrate FileCloud with Oracle Cloud Infrastructure
How to Integrate Filecloud with Storj

Setting up Managed Storage Encryption

Storage Encryption Technical Details
Enabling Storage Encryption
Disabling Storage Encryption
Activating Password Protected Storage Encryption
Activating Encrypted Protected Storage From Command Line

Setting up Managed S3 Storage Encryption

Enabling S3 Storage Encryption
Disabling S3 Storage Encryption
Choosing S3 Encryption Type

IAM User Policy for S3 Access
S3 Storage Encryption with AWS cross-account KMS key
Setting Up MongoDB Enterprise Advanced Server
Manage the Recycle Bin Using Policies
Disable My Files
Manually Clearing Large Recycle Bins
Embedded File Upload Website Form
Restrict a User's Recycle Bin Options
Setting up FileCloud Managed Azure Blob Storage

Setting Up Network Folders

LAN Based Network Folders

Create a LAN-Based Network Folder
Smart Mounted Network Folders

Network Folders with NTFS permissions

Guide to FileCloud Network folders with NTFS Permissions
Advanced: Set Owner of Uploaded File to be the User Account

Indexing of Network Folders
Searching in Network Folders
Web Server Permissions for Network Shares
Running the Network Share Scanner (Beta)

Amazon S3 Bucket Based Network Folders

Create a Network Folder Based on an Amazon S3 Bucket
Configure AWS S3 Bucket-Based Network Folders
Clearing Deleted Files from S3 Network Folders

Azure Blob Storage Based Network Folders

Create a Network Folder Based on an Azure Blob Storage
Configure Azure Blob Storage Container-Based Network Folders
Clearing Deleted Files from Azure Blob Storage Network Folders

Network Folder Limitations
Enabling Directory Scraping

FileCloud Helper Service

Helper Service Architecture
Install Helper Service
Exclude Folder Paths from Indexing
Run Server and Helper on Different Machines
Improve Helper Performance

Clearing Deleted Files from Network Folders
Display Names that Start with a Dot

Wasabi S3 Bucket Based Network Folders

Create a Network Folder Based on an Wasabi S3 Bucket
Configure Wasabi S3 Bucket-Based Network Folders

Backblaze B2 Bucket Based Network Folders
Cloudian S3-Compatible Object Storage Network Folders
Oracle Cloud Infrastructure S3 Bucket Based Network Folders
Storj S3 Bucket Based Network Folders

Administrator Settings

Resetting Admin Password
Changing the Default Login Name
Account Locked Alerts

FileCloud High Availability

Installation and Configuration of 3 server MongoDB cluster
Configure Memcache for HA Environments
Configure Solr for HA Environments
Install and Configure FileCloud Web Servers for HA
Configure Storage for HA
Set Up Load Balancing
Installation and Configuration of Standalone Backup Server
HA System Tests and License Installation
Configure Cluster Authentication with SSL

Multi-Tenancy Settings

Multi-Tenancy Requirements
Enable Multi-Tenancy Support
Password encryption and logging in to a multi-tenant admin portal
Manage Different Sites
Enable Email Notifications if Cluster is Down
Enable Automatic License Renewal and Reporting

Folder-Level Permissions

Setting Folder-Level Permissions from the Admin Portal
Enabling Users to Set Folder-Level Permissions
Setting Folder-Level Permissions on Team Folders
How Folder-Level Permissions and Share Permissions Work Together
More Examples

Team Folders

Configure the Team Folders Account
Seed and Organize Team Folder Data
Share the Team Folder and Set Permissions

User Settings

Create FileCloud Users

User Access Levels and User Types
Manually Create a New User Account
Video of Adding FileCloud Server User Account
Bulk creation of User Accounts from a CSV File
Import a user account from AD or LDAP Service
Bulk Import User Accounts from AD Server

New Account Creation

Account Approval
Allow AD or LDAP Users to Create a New Account
Allow Only an Admin To Create New Accounts
Allow Users to Create and Approve Accounts
Allow Users to Create a New Disabled Account
Prevent Email Addresses as Usernames
Domain Limitations for External Users

Preload data for new accounts
Password Settings
Restrict Commonly Used Passwords
User Session Expiration
Changing the Storage Quota for Users
Enable WebDAV
Customize the User Login Screen
Limiting File Upload Size for Users
Remove the Export Secure Doc Option
Disabling Send for Approval

Group Settings

Giving Users Group Management Permissions
Assign the Externals Group the Same File Access as the Everyone Group

Admin User and Role Settings

User Authentication Settings

Enabling Default Authentication

Active Directory Authentication

Connecting to AD via SSL
Authenticating to Multiple AD servers
Authenticate Users Across Trusted AD Domains
Mixed AD Domain Environments
How to migrate the data from a user that changes account name
Troubleshooting Active Directory

LDAP Based Authentication

Authenticate to Multiple LDAP servers

Two-Factor Authentication

Two-Factor Authentication for User Portal
Two-Factor Authentication for Admin Portal

Single sign-on (SSO)

SAML Single Sign-On Support

Integrate Auth0 SSO with Filecloud
Integrate Microsoft Entra ID with FileCloud
Integrate Centrify with FileCloud
Integrate CYBERARK with FileCloud
Integrate JumpCloud with FileCloud

Integrate Okta with FileCloud

Integrate with Okta using browser plugin

Integrate Google with FileCloud
Integrate OneLogin with FileCloud
Integrate ADSelfService Plus with FileCloud
Integrating Multiple IDPs
Integrate Ping Identity SSO with Filecloud
Setting Up and Configuring Certificates when Upgrading SSO

ADFS Single Sign-On Support
NTLM Single Sign-On Support

Oracle Identity Manager LDAP integration with FileCloud
Desktop Apps Code-Based Authentication
Enabling Basic Authentication

Share Settings

Configure Sharing Defaults
Set the Share Mode
Specify Sharing Expiration

Secure Shares

User Account Search Mode
User Search Account Type

Document Settings

Setting up Content Search for Documents

Install Content Search for Windows
Install Content Search for Linux

Configure Content Search for Managed Storage

Indexing Managed Storage

Configure Content Search for Network Storage
Enabling Solr OCR
SOLR Config Tips
SOLR With SSL
Solr High Availability Setup with Pacemaker and Corosync
Find and Index Unindexed Files

Setting Up Document Preview

Document Preview
Setting up Document Preview for large file size

FileCloud Document Converter

Adding Security to FileCloud Document Converter

Installing and Running Document Converter for Windows

Install OpenJDK for Windows
Running FCDocConverter on different port from 8080

Enabling Document Converter and Thumbs
Overriding Thumb and Preview Size Limits

LibreOffice

LibreOffice Windows Instructions
LibreOffice Ubuntu/RHEL Instructions

Enabling Watermarks On Previews
Import Files : Pre-seeding
Enabling ASCII Sort order for Listings of Users, Files and Folders
Enabling PDF Merge
Optimize PDF Preview

Managing File Extensions

Restricting File Extensions

Restricting File Names
Manage File Versioning
Configuring Zip Files and Zero Trust File Sharing

Email Settings

Configuring System Generated Emails

Endpoint Backup Settings

Automatic Database Backup
Setting Up Persona Backup Using Sync
Disabling Deletion of Backup Files

Client Security Settings

Preventing an attacker from bypassing 2fa
Setting Client Application Policies
Using a Proxy Server
Improving Cookie Security
Configuring OAuth for SCIM Integration

Online Web Editing

Microsoft Office Online Web Editing

Microsoft Office Online Cloud For Web Edit

Microsoft Office Online Server For Web Edit

Installing Office Online Server on Windows 2012 R2 Server
Configuring FileCloud To Use Office Online On-Premises Server For Web Edit

Web Editing With Collabora Code

Configuring FileCloud To Use Collabora CODE For Web Edit
Configuring FileCloud to use Collabora CODE for File Creation

Web Editing with OnlyOffice
Web Editing with Google Apps
New Document Creation via Web Browser
Web Editing Text Files
Web Editing Markdown and Readme Files
Coauthoring Office Documents Using Web Edit
Disable Online Web Editing
Changing the locale in online Office documents

Policies

Creating a New Policy Video
Managing Policy Users and Groups Video

Notifications for File Changes

Example Setup: Fixed Notifications for Uploads and Deletions
Example Setup: User-enabled Notifications on Folders

Anonymizing User Data
Misc Settings
Terms of Service
Set Search Location
Migrating your data from Varonis DatAnywhere to FileCloud
Migrating Content with the Seeding Tool

FileCloud Best Practices

Deployment
Performance
Restricting Access To Admin UI Based On IP Addresses
Restricting Access To User UI Based On IP Addresses
Manage IP Checks
Changing default config and log directory for FileCloud
Disable CONNECT Method in HTTP
Enforcing TLS 1.2 and TLS 1.3 and Strong Ciphers
Security: Changing a Default Port or Web Server Setting
Security: HTTPS Best Practices for FileCloud
Security: Managing File Extensions

FileCloud Site Maintenance

Admin Portal Dashboard
Release Notifications

Managing Users

Listing FileCloud Users

Viewing User Properties

Limit Admin Access to User Data
User Properties - Advanced Options
User Properties - Editable
User Properties - Read Only

Disable a FileCloud User Account

Deleting a FileCloud User

Deleting FileCloud User From Command Line
Deleting a FileCloud User From Admin Portal

Resetting a User Password
Manage A User's Policies
Manage a User's Profile Picture
Change a User's Email Address
Setting a User Account to Expire
Send Email from User Details

Managing Groups
Managing Admin Users

Managing User Folders and Files

Add Folder-Level Permissions to User Folders
Copy and Move User Files

Download User Files and Folders

Downloading Large Numbers of Files Using the Command Line Tool

Cancel User Uploads in Progress
Delete User Folders and Files
Clear a Recycle Bin
Remove a User's Old File Versions
Remove Incomplete User Uploads
Restore a Previous File Version
Critical Section Cleanup Tool
Change the Name of the Zip File for Multiple File Downloads

Managing Team Folders

Search for a Team Folder
Recover Deleted Files
View and Restore Previous Versions in Team Folders

Managing User Shares

Transfer Ownership of a Reshare from a Team Folder or Network Share
Creating direct file download link from a public file share
Creating direct file download links from a public folder share

Managing Storage Space Usage

Storage Scanner Tool for Missing Files
Storage Usage Tool
Thumbs Tool for Removing Excessive Thumb Files

Managing User Locks

Managing User-Defined Notifications

Editing individual user's file and folder notifications
Editing all users file and folder path notifications
Adding notifications for actions on user's files and folders

Managing Client Devices

Centralized Device Management

Configure Centralized Device Management

Device Configuration XML For Drive for Mac
Device Configuration XML For Outlook Add-in
Device Configuration XML For Server Sync
Device Configuration XML For Sync
Device Configuration XML For Windows Drive
Device Configuration XML for Desktop Edit
Device Configuration XML for FileCloud Desktop for macOS
Device Configuration XML for FileCloud Desktop for Windows

Automating FileCloud Sync/Drive/OutLook-Addin Installation and Mass Deployment configuration
Viewing Client Information
Requesting Client Log Files
Blocking and Remotely Wiping a Client Device
Sending a Message to a Client's Display

iOS Device Management
Mass Deployment - Default Configuration Support

Search in the Admin Portal

Audit Logs

View Audit Logs
Filter Audit Log Views
Compact the Audit Database
Configure What is Logged
Export Audit Logs

Delete Audit Log Entries

Manually Trim the Audit Database

Change the Audit Log Warning Limit

Backing Up and Restoring FileCloud Server

The FileCloud Server Backup Tool

FileCloud Backup Server Features
FileCloud Backup Server Installation
FileCloud Backup Server Configuration
Backup Server Configuration Using RSync

FileCloud Backup Server Operations

Backup Server - Backup
Backup Server - Restore Files and Folders
Backup Server - Export
Backup Server - Download
Backup Server - Cron Command

FileCloud Backup Server Troubleshooting

Backing Up and Restoring Linux
FileCloud Backup and Restore - Linux Manual
FileCloud Backup and Restore - Windows Manual
Migrating FileCloud Server to Another Server
Migrating a FileCloud Server Site
Enabling the Backup Server URL

Monitoring FileCloud
FileCloud Alerts
File Content Heuristic Engine
Identifying a FileCloud Specific Path
Custom Reports
Manage Folder Level Permissions
Read Only Sync

Managing Metadata

Metadata Components and Types
Create a New Metadata Set
Edit an Existing Metadata Set

Managing Metadata Attributes

Video of Managing Metadata Attributes

Managing Metadata Permissions

Video of Allowing Paths for Metadata Permissions
Video of Granting a User Metadata Permissions

Working with Built-In Metadata
Working with Custom Metadata
Working with Default Metadata
Troubleshooting Metadata
Finding files without metadata
Metadata Limitations/Recommendations

Managing FileCloud Licenses

FileCloud - License Purchase And Renewal
Install FileCloud License

Workflows - IFTTT

Add a New Workflow

Define an IF Condition

Using Expressions in IF Conditions

Define a THEN Action
Edit a Workflow
Run a Workflow
Set Advanced Workflow Options

Workflow Recipes for FileCloud

Admin Approval Required Workflow
Create Report and Send Email Workflow
Detect and Delete Inactive Files Workflow
Detect and Disable Inactive Users Workflow
Detect and Generate Inactive File List Workflow
Detect and Notify Failed Signatures Workflow
Detect and Notify Inactive Users Workflow
Notify on File Upload Workflow
Periodic Script Workflow
Periodically Send Custom Email Workflow
Run workflows commands with /tmp paths in Linux systems

Troubleshooting Workflows

Integrity Check Not Working in Linux

Automated Workflow Management
Reset Settings and Customizations

Third Party Integrations Settings

Enable Antivirus Scanning

Use ClamAV Antivirus Scanning

Clam backup

Use ICAP Antivirus Scanning

Integrating FileCloud with Salesforce

SIEM Integration

Managing SIEM Mappings
SIEM Integration with Splunk Enterprise

reCaptcha Settings

SSO API: Configure Import of SSO Groups and Users

Okta: Set Up FileCloud Integration for SSO Group/User Import
Azure: Set up FileCloud Integration for SSO Group/User Import
Google: Set up FileCloud Integration for SSO Group/User Import

CASB integration

McAfee CASB integration

ICAP DLP

Microsoft Teams

For MS Teams Admins: Configuring FileCloud in Teams
For FileCloud Admins: Enabling Integration with MS Teams

Setting Up AutoCAD File Preview with Autodesk Viewer
AI Integration
CDR Integration
eSignature Integration

Customization and Branding

General Customization
Login Background Image
Themes, Labels, and Logos
User Portal Themes
UI Messages

Email Templates

Email Template Tool

News Feed

Customize Product URLs

Mobile Application Smart Banner Customization

Customizing CSS

FileCloud White Label Guide

FileCloud Android App White Label Instructions
FileCloud Drive White Label Instructions
FileCloud iOS App White Label Instructions
FileCloud Sync White Label Instructions
Signing Applications

Customizing Terms of Service

Governance Setup

Metadata, Smart Classification, and Smart DLP

Compliance

Compliance Center
Guide to HIPAA Rules in the Compliance Center
Guide to ITAR Rules in the Compliance Center
Guide to GDPR Rules in the Compliance Center
Guide to NIST Rules in the Compliance Center
Guide to PDPL Rules in the Compliance Center
FileCloud Web Accessibility (VPAT) Practices

Retention Policies

Create a Type of Retention Policy

Create a Legal Hold Policy
Create an Admin Hold Policy
Create an Archival Policy
Create a Retention Policy
Create a Trash Retention Policy

How Retention Policies Work

What All Policies Have In Common
How Policies Differ
How Policies Interact

Applying a Retention Policy to All Files

Smart Classification

Setting Up Smart Classification
Adding Smart Classification Regex Patterns
Creating Smart Classification Regex Pattern Groups
Creating a Smart Classification Rule
Running Smart Classification Rules
Testing a Smart Classification Rule
Guide to Classifiers
Editing a Smart Classification Rule
Deleting a Smart Classification Rule
Smart Classification Examples

Smart Classification Classic

Creating and Managing Content Classification Engine Rules
CCE Rule Examples
Creating a Pattern
Creating a Pattern Group
More CCE Rule Examples
Metadata in Log Files
Using ICAP DLP with CCE

Smart DLP

Creating Data Leak Prevention Rules
Example Rules
Rule Expressions

How to secure documents with Smart DLP & CCE

Allow downloading files from authorized partners only
Detect confidential documents with PII and allow internal shares only
Detect documents with US Social Security Number and allow sharing only with specific domains
Limit Web Login to a specific group of users

Troubleshooting DLP

Import/Export DLP, CCE, and Metadata Settings
Example: Setting Up a Retention Policy to meet HIPAA Requirements
Monitor Retention and DLP: The Governance Dashboard
Secure Web Viewer for DRM

FileCloud Troubleshooting

Report Problems in FileCloud

FileCloud Debug Log File Locations

Run FileCloud In Maintenance Mode

FileCloud Error Codes Glossary

Network Connectivity Issues
File and Folder Issues
User Portal UI Issues
Database Issues
FileCloud not starting on Windows
Apache Displays Command Prompt

FileCloud ServerLink

ServerLink Installation and Configuration
Upgrade process for ServerLink with high-availability clusters
Viewing ServerLink Information
Disable Metadata Syncing in ServerLink
ServerLink Fast Mode
ServerLink Logs

Manage FileCloud Data

Export Files
Export Storage Usage Report
Reset FileCloud

FileCloud End User Guide

About FileCloud for Users
Accessing FileCloud
User Account Types

Web Browser (User Portal)

Logging In to the User Portal

Log in Using Two-Factor Authentication
Creating A New User Account
Reset a Forgotten Password
What is single sign-on (SSO)?

Places in the User Dashboard

Navigation Panel
File Operations Window
User Account Settings
User Alerts

Keyboard Shortcuts

Guide to Keyboard Shortcuts

Recent File or Folder Activities
Switch to Admin Portal

My Files, Team Folders, Network Shares, and Shared with Me

Basic File and Folder Operations

Working in Folders

Browsing Folders
Locating items in a folder
Sorting items in a folder
View Folder Properties

Search

Create New Files and Folders

Using the Markdown Editor

Selecting items
Preview a File
Copy Items
Move Items
Rename Item
Download Items
Uploading Items
Add to Starred

Editing Files

Web Edit/Open in . . .
Edit in Desktop
Edit in Google Apps

Working with Zip Files

Delete Items

Perform Actions on Deleted Items

Advanced File and Folder Operations

Set Permissions on Folders in the User Dashboard
Viewing Files by List or Grid
Viewing Date Created Column
View Previous Versions Of Files
File Locking
File and Folder Comments

Freeing up space

Remove All Old File Versions
Clear Incomplete Files

Creating a Direct Link

Adding Metadata

Color Tag Metadata

DRM for exporting secure documents
Work with Email Files
User Groups
File Approval

eSignature Requests

Viewing and Editing eSignature Requests

Sharing Files and Folders

Sharing Files and Folders Publicly

Public Share Options for Files
Public Share Permissions for Folders
Video of Sharing a file with everyone
Set Share Preview for Public Folder Shares
Public File Sharing with Secure Web Viewer Protection

Sharing Files Privately

Private Share Options for Files
Private Share Permissions for Files
Sharing Files Privately with New Users
Video of Sharing Files Privately with Existing Users
Private File Sharing with Secure Web Viewer Protection

Share a Folder Privately

Private Share Permissions for Folders
Share a Folder Privately with New Users
Allow Share Members to Manage Re-Shares

Share Options for Public and Private Folders

Managing Shared Files and Folders

Edit Share Options, Share Users, and Share Permissions
Email or Copy a Share Link
Viewing Expired Shares
File Change Notifications for Shares
Viewing Existing Shares
Deleting a share
Share History
Leaving a Share
Renaming a Shared File or Folder

Shares that Require Approval
Using the Secure Web Viewer

Notifications

Customize notifications in user settings
Set notifications for Files and Folders
Effective Notifications

Workflow Automation

How to Create a Workflow
Workflow Triggers

Workflow Steps

Creating a Workflow Query

Workflow Query Options
Workflow Query Conditions

Edit the Parameters in a Workflow Step
Remove a Step from a Workflow

Using Variables in Workflows

Workflow Variable Definitions

Share Approval Workflows
Delete a Workflow
Rename a Workflow
Share a Workflow
View Workflow History
Workflow Example: PO Approval and Submission

Integration with MS Teams

Adding the FileCloud App to MS Teams

Sharing FileCloud Content in MS Teams
Opening the FileCloud User Portal while working in MS Teams

FileCloud Automation App
Restrictions on Filenames and File Types in FileCloud

FileCloud Client Applications and Add-ins

Comparison of FileCloud Sync and Drive
Using FileCloud for Office

FileCloud Sync

Install and Log In to FileCloud Sync

Install Sync on Linux
Install Sync on Mac OSX
Install Sync on Windows
Sync Installer Options
Run Sync App as a Service

Start and Log In to Sync

Step 1 Log In
Step 2 Choose which cloud folders to sync
Step 3 Sync Network Folders
Step 4 Backup Folders
Step 5 Start using Sync

Exiting or Resetting Sync
Checking for Updates to Sync

Opening and Using Sync Dashboards

Working in the Mini-Dashboard
Working in the Main Dashboard

Sync Settings

Limit Sync To a Schedule
Limit upload and download rate

Synchronizing Files

Managing Sync Conflicts
Reviewing Skipped Files
Checking Sync Status

Cloud Storage: Selective Folder Sync
Advanced Offline Sync mode

Network Folder Syncing

How Network Folder Offline Access Works
Sync Network Folders for Offline Access
Realtime syncing for Network Folders
Delete Remote Network Files
Centralized Configuration

Backing Up Files

Selecting Files to Backup
Configure the Backup Schedule
Viewing and Restoring Backups
Globally Backing Up User Files and Folders

Managing Files in File Explorer

Browse My Sync Files

Sharing Files in Sync

Sharing Files Publicly in Sync
Sharing Files Privately in Sync
Sync: Share options for files

Lock and Unlock Files in Sync
Lock and Unlock Folders in Sync
Create a Direct FileCloud Link in Sync
Performing file explorer actions on Sync files
Delete Files and Folders in Sync
Download a File in Sync
Upload a File in Sync
Work with Comments in Sync
Resolve conflicts in Sync
View a file or folder's details in Sync
Work with Metadata in Sync
Sync Icon Overlays
Mac OSX Finder Right-Click Extension

Searching in Sync

Changing the Sync search path
Content Search in Sync
Metadata Search in Sync

Refreshing Sync
View or Clear Log Messages in Sync
Updating a Changed Password in Sync
Syncing Folder Permission Changes

Expert Settings

XML Options for Sync
Internal Sync Options

Using DocIQ with Office for Sync Users

Install DocIQ with Sync
Configure DocIQ for Sync
Work with DocIQ File Locking in Sync
Troubleshoot DocIQ in Sync

Using FileCloud for Office with Sync
Sync for Netgear ReadyNAS

Sync Troubleshooting Guide

Files that don't sync
Change Sync Folder Location
Changing FileCloud Sync Cache Folder
FileCloud Sync icon overlays not appearing
Sync Logs
Sync Engine Types
View Sync Error Details
Sync Errors: Causes and Resolutions
Delete Local Folders Removed From Selective Sync

FileCloud Drive

What is FileCloud Drive?
Understanding FileCloud Drive

Installing FileCloud Drive

Terminal Server Support
Drive Installer Options
Checking for Drive Updates

Start and Log In to Drive

Log In Using Single sign-on (SSO)
Using Code Based Authentication for Drive
FileCloud Drive Two-Factor Authentication
Proxy server for FileCloud Drive
FileCloud Drive System Tray Options

Exit or Log Out of Drive
Settings
Automatic Locking in FileCloud Drive

Working in FileCloud Drive

Searching in Drive

Content Search in Drive
Metadata Search in Drive

Viewing FileCloud Drive Activity

Sharing Files in Drive

Sharing Files or Folders Publicly in Drive
Sharing Files or Folders Privately in Drive
Editing a Share Link in Drive
Copying a Share Link in Drive
Previewing a Share in Drive
Emailing a Share Link in Drive
Sending a link from a Team Folder or Shared With Me

Using DocIQ with Microsoft Applications

Install DocIQ
Configure DocIQ
Work with DocIQ File Locking
Troubleshoot, Disable, and Uninstall DocIQ

Using FileCloud for Office with Drive
Viewing Your File Permissions
Viewing and Modifying Metadata
Viewing and Downloading File Versions in Drive
Checking Drive Status

Modifying Drive configuration Files

Advanced XML Drive Options
Centrally Increasing Drive Storage
Changing the Default Cache Path

Using FileCloud Drive in a Remote Desktop Service Environment.

Troubleshooting Drive

Drive File Issues
Issues with Uploading a File to Drive
Recover Files After Interrupted Drive Uploads
Cannot Lock XSL Files in Drive
Blank Error Messages in FileCloud Drive
Windows Can't Access This Disk in Drive

How to uninstall FileCloud Drive

FileCloud Drive for Mac

About FileCloud Drive for Mac
FileCloud Drive for Mac Menu Options
How Can I Change the Log Level in Drive for Mac?
How Can I Increase File Size Limits for FileCloud Drive for Mac?
How to Fix Problems Uploading Large Files
Proxy Server for FileCloud Drive for Mac
Enable Right-Click Support in Drive for Mac
Viewing a Crash Report for Drive for Mac
FileCloud Drive: Configuration for Big Sur 11.3 or later versions Running on Apple Silicon
How to uninstall FileCloud Drive for Mac
Enabling Thumbnail Previews in Drive for Mac
MacDrive file issues

FileCloud for Outlook Add-In

Install and Run the SSO Auth Agent

Integration With Office

Install the FileCloud Office Add-In
Configure Sync for Edit in Desktop
Access Files Using Mobile Apps
Enabling DocIQ

FileCloud File Browser

Perform File Actions in File Browser
Search for a File or Folder in File Browser
Share a File or Folder in File Browser

FileCloud WebDAV Access
Save to FileCloud Chrome Browser Extension
FileCloud for Gmail Browser Extension

FileCloud Desktop for Windows

Installing or Upgrading FileCloud Desktop for Windows
Opening and Logging in to FileCloud Desktop in Windows
Working from the FileCloud Desktop for Windows Taskbar Icon

Using the Dashboard in FileCloud Desktop for Windows

FileCloud Desktop for Windows Settings

Make Files and Folders Available Offline in FileCloud Desktop for Windows
Remove Files and Folders from Offline Folders for FileCloud Desktop for Windows
Working with Offline Files from FileCloud Desktop for Windows
Working with Online Files in FileCloud Desktop for Windows
Sharing Files and Folders in FileCloud Desktop for Windows
How FileCloud Desktop for Windows handles change conflicts
Mass Deployment Configuration for FileCloud Desktop for Windows
Using FileCloud for Office with FileCloud Desktop for Windows
Sending Feedback from FileCloud Desktop for Windows
White Labeling in FileCloud Desktop for Windows

FileCloud Desktop for macOS

Installing and Upgrading FileCloud Desktop for macOS
Opening and Logging in to FileCloud Desktop in macOS
Working from the FileCloud Desktop for macOS Menu Bar Icon

Using the Dashboard in FileCloud Desktop for macOS

FileCloud Desktop Settings

Make Files and Folders Available Offline
Remove Files from Offline Folders
Working with Offline Files from FileCloud Desktop for macOS
Working with Online Files in FileCloud Desktop for macOS
Sharing Files and Folders in FileCloud Desktop for macOS
How FileCloud Desktop for macOS handles change conflicts
Mass Deployment Configuration for FileCloud Desktop for macOS
Using FileCloud for Office with FileCloud Desktop for macOS
Sending Feedback from FileCloud Desktop for macOS

Managing FileCloud Client Apps with MDM Software

FileCloud ServerSync

ServerSync FAQ's
Log In to ServerSync

ServerSync Settings

Home Screen Settings
Activity Screen Settings
Settings Screen Options
Help Screen Settings
Connect to a FileCloud Server in ServerSync
Selecting Folders to Sync
Reset ServerSync
Control ServerSync Bandwidth Use
Limit ServerSync to a Schedule
Change ServerSync Frequency
Disable ServerSync Notifications
Manage ServerSync Remotely

Run ServerSync on Windows Startup
Run ServerSync as a Service
Install ServerSync on Linux
Install ServerSync as a Service on Linux
Import NTFS Permissions to ServerSync
Troubleshoot ServerSync
Increase ServerSync Scanning Speed
FileCloud ServerSync Stages

FileCloud Mobile Access

iPhone and iPad

iOS Getting Started Guide

iOS Users Guide

iOS Settings for FileCloud

Configure iOS Security
Troubleshooting iOS Issues

File and Folder Actions on iOS

Preview and Edit iOS Files
Play Back iOS Audio Files
View iOS images
View iOS Video Files
Download Files and Folders in iOS
Upload Files and Folders in iOS

Create New Files and Folders in iOS

Create New Folders in iOS
Create Text Files in iOS
Snap and Save a Picture in iOS
Scan a Document from iOS

Share an iOS File
Share an iOS Folder
Delete, Move, Copy or Rename iOS data

Viewing File and Folder Information in iOS

Viewing Version Information in iOS
Viewing Activities in iOS
Viewing and Adding Metadata in iOS
Viewing and Adding Comments in iOS

File Locking in iOS
File Approval in iOS
iOS Automatic Photo and Video Backup
Star a File or Folder in iOS
Apply Color Tag Metadata in iOS
Searching on FileCloud in iOS
View Uploads and Downloads with FileCloud Live Activities
View File Operations in iOS

iOS File Sync
iPad Multi-Tasking
FileCloud iOS Integration with 3rd Party Apps

Android

Installing FileCloud on Android and Logging in to Your Account

Installing the App on Android
Logging in to FileCloud on Android
Logging in with Device Authentication on Android
Logging in with SSO on Android
Log in with Two-Factor Authentication on Android
Navigating in FileCloud on Android

Android Settings for FileCloud

Set a Default Download Location on Android
Setting a Lock on Your Android App

File and Folder Actions on Android

Previewing and Editing Your Files in Android
Share a File on Android
Share a Folder on Android
Upload a File to the Server on Android

Create New Files and Folders in Android

Create New Folders in Android
Create Text Files in Android
Scan a Document from Android
Snap and Save a Picture in Android

Download Files on Android
Copy and Paste Files or Folders on Android
Move Files or Folders on Android
Delete Files or Folders on Android
Rename Files or Folders in Android

Viewing File and Folder Information in Android

Viewing Version and Retention Policy Information in Android
Viewing Activities in Android
Viewing and Adding Metadata in Android
Viewing and Adding Comments in Android

Sending a File for Approval in Android
Approving files in Android
Media Sync/Photo Backup on Android
Star a File or Folder
Searching on FileCloud Android
Apply Color Tag Metadata in Android
File Locking in Android
View File Operations in Android

Syncing FileCloud on Android

Enabling Offline Sync on Android
Starting an Offline Sync on Android
Checking Sync Status on Android
Disabling Offline Sync on Android

Using FileCloud with Other Android Apps

Access FileCloud Server Files from Other Apps
Saving Files from Other Apps to FileCloud
Sending FileCloud Files Using Other Android Apps

Troubleshooting Android Issues

Using MDM Software with FileCloud Mobile Apps

FileCloud Developer Guide

PHP Sample for FileCloud API
PHP Sample For Multiple Chunk Upload
PHP Sample To Upload File
Curl/Bash Sample: File Upload and Download
PowerShell Samples for FileCloud API
Python Sample for FileCloud API
FileCloud API - "Hello World" Exercise
FileCloud API - Authentication Exercise
FileCloud API - Logging Exercise
FileCloud API - Requirements
FileCloud API - XML Responses

Print PDF Versions of Documentation

Print Documentation for 23.253

Upgrade Notes

Windows: Upgrading from 23.252 to the Latest Version
Windows: Upgrading from 23.251 to the Latest Version
Windows: Upgrading from 23.242 to the Latest Version
Linux: Upgrading from 23.252 to the Latest Version
Linux: Upgrading from 23.251 to the Latest Version
Linux: Upgrading from 23.242 to the Latest Version
Windows: Upgrading Versions <23.242 to the Latest Version
Linux: Upgrading Versions <23.242 to the Latest Version

Upgrade FileCloud

Upgrade using Update Tool (Windows Only)

Troubleshooting the Upgrade Tool
Disable MongoDB Authentication and IP Binding

Upgrade FileCloud on Linux
Backup FileCloud Before Upgrading
Upgrade using Admin Portal

Release Notes

FileCloud Version 23.253 Release Notes

Minor FileCloud Sync Release 23.253.0.9191
Minor FileCloud Release 23.253.1
Minor FileCloud Release 23.253.2
Minor FileCloud Release Version 23.253.3
FileCloud Desktop for Windows Release 23.253.0
Minor FileCloud for Outlook Release

FileCloud Version 23.252 Release Notes

Minor FileCloud Desktop for macOS Release 23.252
FileCloud Desktop for Windows Release 23.252.0
Minor FileCloud Release 23.252.1

FileCloud Version 23.251 Release Notes

Major FileCloud Drive Release 23.251.0.9130
Minor FileCloud Release 23.251.1

FileCloud Version 23.242 Release Notes

Minor FileCloud Desktop Edit Release 23.242.1.9053
Minor FileCloud Desktop for macOS Release 23.241.37
Minor FileCloud Desktop for macOS Release 23.241.38

FileCloud Version 23.241 Release Notes

Minor FileCloud Desktop for macOS Release 23.241.22
Minor FileCloud Desktop for macOS Release 23.232.12
Minor FileCloud Desktop for macOS Release 23.232.11
Minor FileCloud Release 23.241.1
Minor FileCloud Release 23.241.2
Minor FileCloud Release 23.241.3
Minor FileCloud Release 23.241.4
FileCloud Patch Release 23.241.5
Minor FileCloud Release 23.241.6

FileCloud Version 23.232 Release Notes

Minor Sync Release 23.232.1
Minor FileCloud Release 23.232.1
Minor FileCloud Desktop for macOS Release 23.232.6
Minor FileCloud Drive Release 23.232.1.8773
Minor FileCloud Drive Release 23.232.2.8781

Android App Release Notes
iPhone and iPad App Release Notes
FileCloud Desktop for Windows (beta) Release Notes
FileCloud Desktop for macOS (beta) Release Notes

Known Issues

Security Advisories

2024 Security Advisories

FileCloud Release 23.241.5 Security Advisories

Advisory 2024-12/01 PHP Vulnerability
Advisory 2024-12/02 PHP Vulnerability
Advisory 2024-12/03 PHP Vulnerability
Advisory 2024-12/04 Node.js Vulnerability
Advisory 2024-12/05 Node.js Vulnerability
Advisory 2024-12/06 Solr Vulnerability
Advisory 2024-12/07 Solr Vulnerability

FileCloud Release 23.241.1 Security Advisories

Advisory 2024-09/01 Apache HTTP Server Vulnerabilities

FileCloud Release 23.232.1 Security Advisories

Advisory 2024-03/01 LibreOffice Vulnerabilities
Advisory 2024-03/02 MongoDB Node.js Driver Vulnerability
Advisory 2024-03/03 Sharp Vulnerability
Advisory 2024-03/04 FFmpeg Vulnerabilities
Advisory 2024-03/05 Apache HTTP Server Vulnerability
Advisory 2024-06/01 PHP CGI Argument Injection Vulnerability

FileCloud Release 23.232 Security Advisories

Advisory 2024-02/01 jQuery Vulnerability
Advisory 2024-02/02 MongoDB Vulnerability

2023 Security Advisories

FileCloud Release 23.1.2 Security Advisories

Advisory 2023-09/01 PHP Vulnerabilities

FileCloud Release 23.1 Security Advisories

Advisory 2023-06/01 Algorithm Confusion Vulnerability in PHP Library
Advisory 2023-06/02 PHP Library May Cause Infinite Loop
Advisory 2023-06/03 Denial of Service Vulnerability
Advisory 2023-06/04 Prototype Pollution of Object Returned by JSON5
Advisory 2023-06/05 Possible Interpretation Conflict
Advisory 2023-06/06 Improper Header Validation
Advisory 2023-06/07 Prototype Pollution Vulnerability in Async Module
Advisory 2023-07/01 Port Open in Linux 23.1.0.22595 Upgrade

FileCloud Release 22.1.1 Security Advisories

Advisory 2023-03/01 Security Issue with PHP 8.1.0
Advisory 2023-03/02 Security Issue with Apache HTTP Server 2.4.0 through 2.4.55
Advisory 2023-03/1 Account is not locked out
Advisory 2023-03/04 Minor Security Issue - Potential to Inadvertently Create Full Users
Advisory 2023-03/05 Minor Security Issue in Workflow

2022 Security Advisories

FileCloud Release 22.1 Security Advisories

Advisory 2022-12/04 Potential Minor Security Issues Addressed
Advisory 2022-12/03 Potential Sensitive File Path Exposure
Advisory 2022-12/02 Threat of CSRF in User Endpoint
Advisory 2022-12/01 Unauthorized data access with certain manipulated input server paths

Advisory 2022-10/01 Unauthorized access and potential remote code execution
Advisory 2022-06/01 Potential Unauthorized Data Access When Using Network Folders with NTFS Permissions
Advisory 2022-03/2 Potential Improper Authorization Check Vulnerability
Advisory 2022-03/1 Potential Improper Authorization Checks When Manipulating Share Properties
Advisory 2022-01/3 Threat of CSRF via User Creation
Advisory 2022-01/2 Threat of CSRF via File Upload
Advisory 2022-01/1 User enumeration vulnerability

2021 Security Advisories

Advisory 2021-12/2 Impact of Apache Log4j2 Vulnerability on FileCloud Customers
Advisory 2021-12/1 Delayed session expiration
Advisory 2021-09 Upload of Potentially Unsafe File Types
Advisory 2021-06 Limited Arbitrary File Read
Advisory 2021-05/3 Security Issues in Apache Solr 8.8.1
Advisory 2021-05/2 Admin Portal Phar Deserialization
Advisory 2021-05/1 OpenSSL Vulnerability
Advisory 2021-04 Security Issues in Apache Solr
Advisory 2021-02 Potential Sensitive Data Exposure in FileCloud Versions 15 through 20.3.1
Advisory 2021-01 Potential Security Issue in FileCloud Version 20.3.0.13059

2020 Security Advisories

Advisory 2020-10 Potential Data Loss Issue in FileCloud Version 20.2.2.12030
Advisory 2020-06 Security issue for users of AWS AMIs with Windows 2016
Advisory 2020-04 Superadmin password is stored in clear text
Advisory: 2020-04 An attacker can bypass two-factor authentication
Advisory: 2020-03 SimpleSAML admin page accessible with PROD mode
Advisory: 2020-02 Anonymous user can get list of file locks
Advisory: 2020-01 SAML SSO - SimpleSAMLphp Signature validation bypass
Advisory: 2020-01 SMS 2FA Set a phone number

2019 Security Advisories

Advisory: 2019-12 OS File Access via the Admin interface
Advisory: 2019-12 Incomplete API protection
Advisory: 2019-09 CSRF Prevention with Admin Portal login

Older Security Advisories

Advisory: Bind Content Search and Document Converter to 127.0.0.1 Only
Advisory : Bind Memcache to 127.0.0.1 and Disable UDP
Advisory: Bind MongoDB to 127.0.0.1 Only
Advisory: Content Security Policy
Advisory: Disabling SSLv3 for POODLE
Advisory: Outlook Addin Information Leak
Advisory: Preventing CSRF attacks against FileCloud
Advisory: Protecting against Slowloris

FileCloud Security Response Notifications

Contact FileCloud Support

FileCloud Enterprise Deployment Support

Appendix

Configuration Related

Bandwidth Throttling
Configuring Gmail as FileCloud's SMTP Server
NGINX Reverse Proxy Configuration

SPLA And Monthly User Count Reporting

Miscellaneous

Copying the URL of an image file in FileCloud to embed it in HTML
Filtering out a file and creating direct link to a file in the Shared Folder link
How to clear the transparent_hugepage warning from the Mongo Console logs

Deprecated - Switching from default mongodb to mongodb-10gen
FileCloud Integration with Zapier

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Linux: Upgrading from 23.251 to the Latest Version
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