File System Error Codes

Code

What it means

How to Fix it

01401

cannot rename file

Conditions that would stop you from renaming a file include:

• 
  

  • An invalid path to the file's location

  • An invalid file name

    • File names cannot contain: ..\/:*?\"<>|"

  • An invalid file extension is being used

    • For security purposes, administrators can set restrictions on which file extensions can be used and which cannot

  • The file is locked

  • The file you are trying to rename has been deleted

  • Another file already exists with that name

    • A property is set that does not allow you to replace another file on rename

  • You are trying to rename a folder on an Amazon S3 network share, and the function is not supported.

    • There's no rename bucket functionality for S3 because there are technically no folders in S3.

• Verify the path to the file you are trying to rename does exist

• Verify the file name is spelled correctly

• Choose another name

  • Make sure there are no invalid characters in the name
    

  • You cannot rename a file if another file with the same name already exists.

• Check if the file type is being restricted by clicking Restricting File Extensions
  

• Unlock the file
  

• If you are using an Amazon S3 network share, create a new bucket and then copy files over
  

01402

cannot move file

Conditions that would stop you from moving a file include:

• An invalid path to the file's location

• An invalid path to the file's new location

• The file is locked

• The file you are trying to move has been deleted

• Another file already exists with that name

  • A property is set that does not allow you to replace another file on rename

• Share Size Limit Exceeded

• User Size Limit Exceeded

• Verify the path to the file you are trying to move does exist

• Verify the file name is spelled correctly

• Choose another name. You cannot rename a file if another file with the same name already exists.

• Unlock the file

• Check to see if you have enough storage space to copy the file to another folder
  

01403

cannot copy file

Conditions that would stop you from copying a file include:

• An invalid path to the file's current location

• An invalid path to the file's new location

• The file you are trying to move has been deleted

• Another file already exists with that name

  • A property is set that does not allow you to replace another file on rename

• Share Size Limit Exceeded

• User Size Limit Exceeded

• Verify the path to the file you are trying to move does exist

• Verify the file name is spelled correctly

• Choose another name. You cannot rename a file if another file with the same name already exists.

• Check to see if you have enough storage space to copy the file to another folder
  

01404

cannot delete file

Conditions that would stop you from deleting a file include:

• An invalid path to the file's location

• The file is locked

• Versioning or making a current live version is interfering with the deletion

• Verify the path to the file you are trying to move does exist

• Verify the file name is spelled correctly

• Unlock the file

01405

cannot encrypt file

Conditions that would stop you from encrypting a file include:

• The file key was entered incorrectly

• The file is locked

• The file does not exist

• Verify the file key is correct

• Unlock the file

• Verify the file exists and can be opened

01406

cannot decrypt file

Conditions that would stop you from decrypting a file include:

• No password was specified

• The wrong password was specified

• The file does not exist

If not resolved, the file remains encrypted.

• Verify the password is specified and is correct

• Verify the file exists and can be opened

01407

cannot delete unencrypted file

Conditions that would stop you from deleting a file include:

• An invalid path to the file's location

• The file is locked

• Versioning or making a current live version is interfering with the deletion

• Verify the path to the file you are trying to move does exist

• Verify the file name is spelled correctly

• Unlock the file

01408

cannot append to file

Errors when adding data to an existing file can be caused by:

• An invalid path to the file's location

• An invalid file name

  • File names cannot contain: ..\/:*?\"<>|"

• An invalid file extension is being used

  • For security purposes, administrators can set restrictions on which file extensions can be used and which cannot

• The file is locked

• The file you are trying to append has been deleted

• Share Size Limit Exceeded

• User Size Limit Exceeded

• Verify the path to the file you are trying to append does exist

• Verify the file name is spelled correctly

• Choose another name

  • Make sure there are no invalid characters in the name
    

  • You cannot rename a file if another file with the same name already exists.

• Check if the file type is being restricted by clicking Restricting File Extensions
  

• Unlock the file

• Check to see if you have enough storage space to add data to the file

01409

cannot write to file

Errors when adding data to an existing file can be caused by:

• An invalid path to the file's location

• An invalid file name

  • File names cannot contain: ..\/:*?\"<>|"

• An invalid file extension is being used

  • For security purposes, administrators can set restrictions on which file extensions can be used and which cannot

• The file is locked

• The file you are trying to append has been deleted

• Share Size Limit Exceeded

• User Size Limit Exceeded

• Verify the path to the file you are trying to append does exist

• Verify the file name is spelled correctly

• Choose another name

  • Make sure there are no invalid characters in the name
    

  • You cannot rename a file if another file with the same name already exists.

• Check if the file type is being restricted by clicking Restricting File Extensions
  

• Unlock the file

• Check to see if you have enough storage space to add data to the file

01410

file already exists

Another file already exists with that name

• A property is set that does not allow you to replace another file on rename

Choose another name. You cannot rename a file if another file with the same name already exists.

01411

file doesn't exist

Errors when accessing a file can be caused by:

• An invalid path to the file's location

• An invalid file name

  • File names cannot contain: ..\/:*?\"<>|"

• An invalid file extension is being used

  • For security purposes, administrators can set restrictions on which file extensions can be used and which cannot

• The file you are trying to access has been deleted

• Verify the path to the file you are trying to append does exist

• Verify the file exists and the name is spelled correctly

• Check if the file type is being restricted by clicking Restricting File Extensions

01412

invalid file name - invalid characters found

An invalid file name

• File names cannot contain: ..\/:*?\"<>|"

Change the file name so that it does contain invalid characters

01413

invalid file extension - not permitted

An invalid file extension is being used

• For security purposes, administrators can set restrictions on which file extensions can be used and which cannot

Check if the file type is being restricted by clicking Restricting File Extensions

01414

cannot move or rename file

Conditions that would stop you from renaming or moving a file include:

• 
  

  • An invalid path to the file's location

  • An invalid file name

    • File names cannot contain: ..\/:*?\"<>|"

  • An invalid file extension is being used

    • For security purposes, administrators can set restrictions on which file extensions can be used and which cannot

  • The file is locked

  • The file you are trying to rename has been deleted

  • Another file already exists with that name

    • A property is set that does not allow you to replace another file on rename

  • You are trying to rename a folder on an Amazon S3 network share, and the function is not supported.

    • There's no rename bucket functionality for S3 because there are technically no folders in S3.

  • Share Size Limit Exceeded

  • User Size Limit Exceeded

• Verify the path to the file you are trying to rename does exist

• Verify the file name is spelled correctly

• Choose another name

  • Make sure there are no invalid characters in the name
    

  • You cannot rename a file if another file with the same name already exists.

• Check if the file type is being restricted by clicking Restricting File Extensions
  

• Unlock the file
  

• If you are using an Amazon S3 network share, create a new bucket and then copy files over

• Check to see if you have enough storage space to move the file
  

01415

cannot upload file

Conditions that would stop you from uploading a file include:

• 
  

  • An invalid path to the file's location

  • An invalid file name

    • File names cannot contain: ..\/:*?\"<>|"

  • An invalid file extension is being used

    • For security purposes, administrators can set restrictions on which file extensions can be used and which cannot

  • The physical location of the file is not available, such as a network folder

  • The file you are trying to upload has been deleted

  • Another file already exists with that name

    • A property is set that does not allow you to replace another file on rename

  • Share Size Limit Exceeded

  • User Size Limit Exceeded

• Verify the path to the file you are trying to upload does exist

• Verify the file name is spelled correctly

• Check if the file type is being restricted by clicking Restricting File Extensions

• Choose another name

  • Make sure there are no invalid characters in the name
    

  • You cannot rename a file if another file with the same name already exists.

• Verify that the file's location is available (network folders)

• Check to see if you have enough storage space to upload the file
  

01416

cannot download file

Conditions that would stop you from downloading a file include:

• 
  

  • An invalid path to the file's location

  • An invalid file name

    • File names cannot contain: ..\/:*?\"<>|"

  • An invalid file extension is being used

    • For security purposes, administrators can set restrictions on which file extensions can be used and which cannot

  • The physical location of the file is not available, such as a network folder

  • The file you are trying to download has been deleted

  • You do not have enough space locally

• Verify the path to the file you are trying to download does exist

• Verify the file name is spelled correctly

• Check if the file type is being restricted by clicking Restricting File Extensions

• Choose another name

  • Make sure there are no invalid characters in the name
    

  • You cannot rename a file if another file with the same name already exists.

• Verify that the file's location is available (network folders)

• Check to see if you have enough storage space to download the file

01417

download is not permitted for this agent

An agent refers to the device requesting the file.

• the Sync client

• the Drive client

• Mobile Apps

Change the settings in these clients and apps to allow the file to be downloaded

FileCloud Sync

FileCloud Drive

Mobile App Access

01418

file size exceeds limit

There are several places where file size limits can be set in FileCloud:

• Administrators can manage the storage space allotted to a user account or a group of users through Policies.

• FileCloud Sync, Drive, and MacDrive set a limit on the size of the files you can download to 30MB by default.

Administrators can increase the allotted storage size:

Change the Storage Quota for a User or Group

Users can change the download size restrictions:

FileCloud Sync

FileCloud Drive

01419

file location or name not set

This error message occurs when trying to upload a document.

Some of the required information is missing or invalid, such as:

• 
  

  • An invalid path to the file's location

  • An invalid file name

    • File names cannot contain: ..\/:*?\"<>|"

  • An invalid file extension is being used

    • For security purposes, administrators can set restrictions on which file extensions can be used and which cannot

  • The physical location of the file is not available, such as a network folder

  • The file has been deleted

• Verify the path to the file you are trying to download does exist

• Verify the file name is spelled correctly

• Check if the file type is being restricted by clicking Restricting File Extensions

• Make sure there are no invalid characters in the name

• Verify that the file's location is available (network folders)

01420

cannot upload multi-part file

Mutli-part is a method of uploading chunks of a large file.

• The chunks are built into large files after receiving all the chunks

The conditions that can cause this error include:

• Not enough storage space for the large file

• Not enough RAM or available memory to process the file chunks on the server running FileCloud

• Check to see if you have enough storage space for the file

• Check your server to see if it is running out of RAM or available memory
  

01421

cannot continue uploading multi-part file

Mutli-part is a method of uploading chunks of a large file.

• The chunks are built into large files after receiving all the chunks

The conditions that can cause this error include:

• Not enough storage space for the large file

• Not enough RAM or available memory to process the file chunks on the server running FileCloud

• The physical location of the file is not available, such as a network folder

• The file has been deleted

• Check to see if you have enough storage space for the file

• Check your server to see if it is running out of RAM or available memory

• Verify that the file's location is available (network folders)

• Verify the large file still exists
  

01422

cannot add file (db entry)

01423

file is locked

01424

cannot upload (file) chunk to server

01425

unable to delete partially uploaded files

01426

unable to delete temp files

The temp files are being used by any open programs.

01427

cannot read from stream

01428

cannot write to stream

01429

cannot flush stream

01430

invalid stream

01431

invalid/bad path

01432

empty path

01433

path doesn't exist

01434

invalid permissions

01435

path too long - exceeds 255 chars

01436

no write permission

01437

cannot get search results

01438

path is not specified

01439

cannot translate path

01440

cannot create folder

01441

cannot delete folder

01442

cannot access folder

01443

cannot access temp folder

01444

cannot create cache folder

01445

cannot create temp folder

01446

cannot create backup folder

01447

cannot get file listing for folder

01448

cannot share network folder - not allowed

01449

folder already exists

01450

folder is invalid

01451

cannot add folder (db entry)

01452

cannot move folder contents

01453

cannot copy folder

01454
unable to find folder

01455

folder name contains invalid characters

01456

entry doesn't exist

01457

cannot write to log file

01458

cannot delete log file

01459

filename is not utf8 normalized

01460

apache log file is too big. manual cleanup recommended

01461

cannot obtain real path

01462

cannot create file

01463

unknown path type

01464

cannot save search results

01465

user is not permitted to access path

01466

unable to map file id to path

01467

path is invalid for user

01468

cannot update path map

01469

cannot unzip archive

01470

cannot access path

01471

download permission required

01472

upload permission required

01473

sync not allowed

01474

team folder share not permitted

01475

download and upload permission required

01476

direct link is allowed only for private shared folders

01477

search string is empty

01478

search scope is invalid

01479

delete not allowed