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FileCloud Troubleshooting

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Do you have an error code?

If so, then go to the Error Codes Glossary


 If not, use the links on this page to read more about the possible cause and resolution of an issue. 

STRATEGIES

ISSUE CATEGORIES


Review Release Notes

  • Find out about requirements for new features

  • Review information about issues resolved

  • Learn about Known Issues


Report Issues

  • Enable Debugging

  • Contacting Support


Run in Maintenance Mode

  • Upgrading the server

  • Applying patches

  • Troubleshooting issues


Network Connectivity Issues

  • TCP Port Exhaustion

  • SMTP Troubleshooting


File and Folder Issues

  •  Large ZIP Files Do Not Open in Windows

  • Large ZIP Files Do Not Open in LINUX

  •  File Names with a Bracket Won't Upload

  •  File Path is Too Long

  • File System Objects and Unicode

  • File Upload Failure (Storage Error)


Database Issues

  • Repair Database Entries

FileCloud not starting on Windows


Storage system not ready CLFC-01801 or Storage System Not Initialized.