Opening and Logging in to FileCloud Desktop in Windows

The option to choose the drive letter that displays the FileCloud for Desktop folders in Windows explorer is available beginning in FileCloud Desktop for Windows 23.253.

Initially, the login page for FileCloud Desktop opens after you install it. After that, by default, it opens automatically when you start up your computer. If you do not want it open automatically on startup, you can change the setting in FileCloud Desktop.

To open FileCloud Desktop's login screen, search for FileCloud Desktop in the Windows Start menu, and choose Open.

Leave Password selected for Login Method, and enter your Server URL, Account Name (username), and Password into the Log in screen, and click Log in:

Select SSO for Login Method.
The screen changes; now it only displays a field for Server URL.
Type the address to the FileCloud server that was sent to you when your FileCloud account was created, and click Log in.
You are redirected to the SSO Login page, where you can enter your username and SSO password to log in.

Select Device Authorization Code for Login Method.
The screen changes to:
Enter your Server URL and Account Name (username).
An Enter Device Code dialog box opens.
Click Open Website.
The log-in screen of the user portal opens.
Log-in to the user portal.
In the upper-right corner of the screen, click your username and choose Settings.
In the Settings screen, click Devices.
Next to the listing for FileCloud Desktop, click the check.

A dialog box with the device authentication code opens.
Enter the authentication code into the Enter Device Code dialog box, and click Submit.

The next wizard screen includes an option for selecting Mount Point, a drive letter that your FileCloud Desktop files. A Mount Point ensures correct functioning if your content uses Excel macros or cross references other files. Only specify it in these scenarios; otherwise, leave the setting at Default.

Although the drive letter appears in Windows Explorer, you are not intended to work with the FileCloud Desktop files from that location; work from them in the FileCloud Desktop root that is selected when you click the folder icon in the dashboard.

To choose a Mount Point, enable the toggle next to default.
The drop-down list now shows the available mount point letters:
Choose a letter.
Your FileCloud Desktop files will appear in Windows explorer at that location, but you cannot work with them from there; continue to work with them from the FileCloud Desktop root.

Continue to move through the wizard until the dashboard opens to the Live screen. FileCloud Desktop cannot begin tracking and synchronizing online and offline FileCloud file activity until you download FileCloud folders and files to your local drive. So initially, the Live tab appears empty.
Click the folder icon at the bottom of the FileCloud Desktop dashboard to view the FileCloud folder, which now appears in File Explorer.

If this is the first time you have logged in to FileCloud Desktop, each file and folder should appear with a cloud icon next to it, which indicates that it hasn't been downloaded locally (made available offline) yet.

Begin setting up FileCloud Desktop by making FileCloud files and folders available offline.

For more information about the dashboard, see Using the Dashboard in FileCloud Desktop for Windows.

Push service is down

If the Push service is down warning appears at the top of your dashboard, you are unable to sync files and folders. Please contact your admin, who is able to restart the service so that you are able to sync files and folders again.

Admins: If users are seeing the Push service is down warning, restart the Push service from the FileCloud admin portal.