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Depending on the configuration of your system, the Forgot Password option may not appear in your log-in screen. If it does not appear, you must contact your administrator to reset your password.
The Forgot Password option won’t work for:
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AD or LDAP users
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Promoted admins who are required go log in via SSO
If you fall into one of these categories and forget your password, please reach out to your administrator for help.
If you forget your FileCloud password:
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Open the log-in screen and click Forgot Password.
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A new screen opens. -
Enter your email or username and click Reset Password.
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The message Check your email account for instructions to reset your password appears.