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FileCloud Help Home
Getting Started with FileCloud
FileCloud Administrator Guide
About FileCloud for Administrators
FileCloud Sizing Guide
Requirements
Installing FileCloud Server
Installation
Direct Installation
Install FileCloud Server on Windows.
Windows Setup Wizard
Configuring Servers with the FileCloud Control Panel
Install Web Server as a Service on Windows
Install MongoDB as a Service on Windows
Configuring Optional Components
Post-Installation Steps
FileCloud Watchdog Service
Installation of FileCloud on Linux Using the Repository
Virtual Machine Installation
VMware ESXi
VMware Player
Microsoft Azure Installation
FileCloud Integration with Azure File Storage
Amazon Web Services (AWS) Installation
FileCloud on AWS - User Deployment Guide
Seeding FileCloud for Amazon S3
Amazon GovCloud AWS Installation
FileCloud Online GovCloud Verification Guide
FileCloud Docker installation
Upgrading the Docker Image from Version 22.x or older to Version 23.x
Alibaba Cloud Installation
Oracle Cloud Installation
Post Installation
Verify Your Installation
Basic Checks
Extended Checks
Install the FileCloud License
Installing FileCloud License On Multiple Sites
Viewing Your License Details
Configure the Managed Storage Path
Enable MongoDB Bind IP and Authentication
SSL Configuration
Use SSL on Windows
Create a CSR in the FileCloud Control Panel
Submit a CSR to Your SSL Provider
Install a certificate using the FileCloud Control Panel
Manually Create a CSR in Windows
Manually Install SSL Certificates for FileCloud on Windows
Extracting an Intermediate Certificate from your Browser
Use SSL on Linux
Create a CSR for FileCloud
Install an SSL certificate on Linux
Converting Existing PFX SSL Certificate to PEM SSL Certificate
Use Let's Encrypt to Renew SSL Certificates
HTTPS Best Practices for FileCloud
Configure HTTP SSL Redirects
Changing a Default Port or Web Server Setting
SELinux Policies For FileCloud Installation
Installation Troubleshooting
Storage and Client Application Limits
Mounting CIFS and NFS Shares
How to Mount CIFS Shares from Windows Command Line
How to properly mount a CIFS share on RHEL for FileCloud
Mount a CIFS Share on Ubuntu for FileCloud
How to properly mount a NFS share on Linux for FileCloud
Upgrade FileCloud
Upgrade using Admin Portal
Upgrade using Update Tool (Windows Only)
Troubleshooting the Upgrade Tool
Disable MongoDB Authentication and IP Binding
FileCloud Update for HA on Windows
FileCloud Upgrade for HA on Linux
HA Update when MongoDB Version is Lower Than 4.2
Backup FileCloud Before Upgrading
Upgrade FileCloud on Linux
Upgrade FileCloud on Linux from Version 23.232 or later to the Latest FileCloud Version
FileCloud Security Checklist
Security Checklist: 1 User Authentication
Security Checklist: 2 Access Control
Security Checklist: 3 Data Encryption
Security Checklist: 4 Deployment and Network Hardening
Security Checklist: 5 Governance
Security Checklist: 6 Secure File Sharing
Security Checklist: 7 Protection Against Attack
Security Checklist: 8 Audit History
Security Checklist: 9 Client Device Protections
Security Checklist 10: Keeping FileCloud Up To Date
Regular Security Checks
FileCloud Site Setup
Navigating and Searching for Settings
Server Settings
Setting Up a Cron Job or Scheduled Task
Storage Settings
FileCloud Managed Storage
Setting up Managed Storage
Setting up FileCloud Managed S3 Storage
Setting up S3 Compatible Services
How to Integrate FileCloud with Alibaba Cloud Object Based Storage
How to Integrate Filecloud with Backblaze (B2) Cloud Storage
How to Integrate FileCloud with Digital Ocean Spaces
How to Integrate FileCloud with Google Cloud Object Based Storage
How to integrate FileCloud with Scality Storage
How to Integrate FileCloud with Wasabi Object Based Storage
How to Integrate Filecloud with Cloudian S3-Compatible Object Storage
How to Integrate FileCloud with Oracle Cloud Infrastructure
How to Integrate Filecloud with Storj
Setting up Managed Storage Encryption
Storage Encryption Technical Details
Enabling Storage Encryption
Disabling Storage Encryption
Activating Password Protected Storage Encryption
Activating Encrypted Protected Storage From Command Line
Setting up Managed S3 Storage Encryption
Enabling S3 Storage Encryption
Disabling S3 Storage Encryption
Choosing S3 Encryption Type
IAM User Policy for S3 Access
S3 Storage Encryption with AWS cross-account KMS key
Setting Up MongoDB Enterprise Advanced Server
Manage the Recycle Bin Using Policies
Disable My Files
Manually Clearing Large Recycle Bins
Embedded File Upload Website Form
Restrict a User's Recycle Bin Options
Setting up FileCloud Managed Azure Blob Storage
Setting Up Network Folders
LAN Based Network Folders
Create a LAN-Based Network Folder
Smart Mounted Network Folders
Network Folders with NTFS permissions
Guide to FileCloud Network folders with NTFS Permissions
Advanced: Set Owner of Uploaded File to be the User Account
Indexing of Network Folders
Searching in Network Folders
Web Server Permissions for Network Shares
Running the Network Share Scanner (Beta)
Amazon S3 Bucket Based Network Folders
Create a Network Folder Based on an Amazon S3 Bucket
Configure AWS S3 Bucket-Based Network Folders
Clearing Deleted Files from S3 Network Folders
Azure Blob Storage Based Network Folders
Create a Network Folder Based on an Azure Blob Storage
Configure Azure Blob Storage Container-Based Network Folders
Clearing Deleted Files from Azure Blob Storage Network Folders
Network Folder Limitations
Enabling Directory Scraping
FileCloud Helper Service
Helper Service Architecture
Install Helper Service
Exclude Folder Paths from Indexing
Run Server and Helper on Different Machines
Improve Helper Performance
Clearing Deleted Files from Network Folders
Display Names that Start with a Dot
Wasabi S3 Bucket Based Network Folders
Create a Network Folder Based on an Wasabi S3 Bucket
Configure Wasabi S3 Bucket-Based Network Folders
Backblaze B2 Bucket Based Network Folders
Cloudian S3-Compatible Object Storage Network Folders
Oracle Cloud Infrastructure S3 Bucket Based Network Folders
Storj S3 Bucket Based Network Folders
Administrator Settings
Logging In to the Admin Portal
Resetting Admin Password
Changing the Default Login Name
Account Locked Alerts
FileCloud High Availability
Installation and Configuration of 3 server MongoDB cluster
Configure Memcache for HA Environments
Configure Solr for HA Environments
Install and Configure FileCloud Web Servers for HA
Configure Storage for HA
Set Up Load Balancing
Installation and Configuration of Standalone Backup Server
HA System Tests and License Installation
Configure Cluster Authentication with SSL
Multi-Tenancy Settings
Multi-Tenancy Requirements
Enable Multi-Tenancy Support
Password encryption and logging in to a multi-tenant admin portal
Manage Different Sites
Enable Email Notifications if Cluster is Down
Enable Automatic License Renewal and Reporting
Folder-Level Permissions
Setting Folder-Level Permissions from the Admin Portal
Enabling Users to Set Folder-Level Permissions
Setting Folder-Level Permissions on Team Folders
How Folder-Level Permissions and Share Permissions Work Together
More Examples
Team Folders
Configure the Team Folders Account
Seed and Organize Team Folder Data
Share the Team Folder and Set Permissions
User Settings
Create FileCloud Users
User Access Levels and User Types
Manually Create a New User Account
Video of Adding FileCloud Server User Account
Bulk creation of User Accounts from a CSV File
Import a user account from AD or LDAP Service
Bulk Import User Accounts from AD Server
New Account Creation
Account Approval
Allow AD or LDAP Users to Create a New Account
Allow Only an Admin To Create New Accounts
Allow Users to Create and Approve Accounts
Allow Users to Create a New Disabled Account
Prevent Email Addresses as Usernames
Domain Limitations for External Users
Preload data for new accounts
Password Settings
Restrict Commonly Used Passwords
User Session Expiration
Changing the Storage Quota for Users
Enable WebDAV
Customize the User Login Screen
Limiting File Upload Size for Users
Remove the Export Secure Doc Option
Disabling Send for Approval
Group Settings
Giving Users Group Management Permissions
Assign the Externals Group the Same File Access as the Everyone Group
Admin User and Role Settings
User Authentication Settings
Enabling Default Authentication
Active Directory Authentication
Connecting to AD via SSL
Authenticating to Multiple AD servers
Authenticate Users Across Trusted AD Domains
Mixed AD Domain Environments
How to migrate the data from a user that changes account name
Troubleshooting Active Directory
LDAP Based Authentication
Authenticate to Multiple LDAP servers
Two-Factor Authentication
Two-Factor Authentication for User Portal
Two-Factor Authentication for Admin Portal
Single sign-on (SSO)
SAML Single Sign-On Support
Integrate Auth0 SSO with Filecloud
Integrate Microsoft Entra ID with FileCloud
Integrate Centrify with FileCloud
Integrate CYBERARK with FileCloud
Integrate JumpCloud with FileCloud
Integrate Okta with FileCloud
Integrate with Okta using browser plugin
Integrate Google with FileCloud
Integrate OneLogin with FileCloud
Integrate ADSelfService Plus with FileCloud
Integrating Multiple IDPs
Integrate Ping Identity SSO with Filecloud
Setting Up and Configuring Certificates when Upgrading SSO
ADFS Single Sign-On Support
NTLM Single Sign-On Support
Oracle Identity Manager LDAP integration with FileCloud
Desktop Apps Code-Based Authentication
Enabling Basic Authentication
Share Settings
Configure Sharing Defaults
Set the Share Mode
Specify Sharing Expiration
Secure Shares
User Account Search Mode
User Search Account Type
Document Settings
Setting up Content Search for Documents
Install Content Search for Windows
Install Content Search for Linux
Configure Content Search for Managed Storage
Indexing Managed Storage
Configure Content Search for Network Storage
Enabling Solr OCR
SOLR Config Tips
SOLR With SSL
Solr High Availability Setup with Pacemaker and Corosync
Find and Index Unindexed Files
Setting Up Document Preview
Document Preview
Setting up Document Preview for large file size
FileCloud Document Converter
Adding Security to FileCloud Document Converter
Installing and Running Document Converter for Windows
Install OpenJDK for Windows
Running FCDocConverter on different port from 8080
Enabling Document Converter and Thumbs
Overriding Thumb and Preview Size Limits
LibreOffice
LibreOffice Windows Instructions
LibreOffice Ubuntu/RHEL Instructions
Enabling Watermarks On Previews
Import Files : Pre-seeding
Enabling ASCII Sort order for Listings of Users, Files and Folders
Enabling PDF Merge
Optimize PDF Preview
Managing File Extensions
Restricting File Extensions
Restricting File Names
Manage File Versioning
Configuring Zip Files and Zero Trust File Sharing
Email Settings
Configuring System Generated Emails
Endpoint Backup Settings
Automatic Database Backup
Setting Up Persona Backup Using Sync
Disabling Deletion of Backup Files
Client Security Settings
Preventing an attacker from bypassing 2fa
Setting Client Application Policies
Using a Proxy Server
Improving Cookie Security
Configuring OAuth for SCIM Integration
Online Web Editing
Microsoft Office Online Web Editing
Microsoft Office Online Cloud For Web Edit
Microsoft Office Online Server For Web Edit
Installing Office Online Server on Windows 2012 R2 Server
Configuring FileCloud To Use Office Online On-Premises Server For Web Edit
Web Editing With Collabora Code
Configuring FileCloud To Use Collabora CODE For Web Edit
Configuring FileCloud to use Collabora CODE for File Creation
Web Editing with OnlyOffice
Web Editing with Google Apps
New Document Creation via Web Browser
Web Editing Text Files
Web Editing Markdown and Readme Files
Coauthoring Office Documents Using Web Edit
Disable Online Web Editing
Changing the locale in online Office documents
Policies
Creating a New Policy Video
Managing Policy Users and Groups Video
Notifications for File Changes
Example Setup: Fixed Notifications for Uploads and Deletions
Example Setup: User-enabled Notifications on Folders
Anonymizing User Data
Misc Settings
Terms of Service
Set Search Location
Migrating your data from Varonis DatAnywhere to FileCloud
Migrating Content with the Seeding Tool
FileCloud Best Practices
Deployment
Performance
Restricting Access To Admin UI Based On IP Addresses
Restricting Access To User UI Based On IP Addresses
Manage IP Checks
Changing default config and log directory for FileCloud
Disable CONNECT Method in HTTP
Enforcing TLS 1.2 and TLS 1.3 and Strong Ciphers
Security: Changing a Default Port or Web Server Setting
Security: HTTPS Best Practices for FileCloud
Security: Managing File Extensions
FileCloud Site Maintenance
Admin Portal Dashboard
Release Notifications
Managing Users
Listing FileCloud Users
Viewing User Properties
Limit Admin Access to User Data
User Properties - Advanced Options
User Properties - Editable
User Properties - Read Only
Disable a FileCloud User Account
Deleting a FileCloud User
Deleting FileCloud User From Command Line
Deleting a FileCloud User From Admin Portal
Resetting a User Password
Manage A User's Policies
Manage a User's Profile Picture
Change a User's Email Address
Setting a User Account to Expire
Send Email from User Details
Managing Groups
Managing Admin Users
Managing User Folders and Files
Add Folder-Level Permissions to User Folders
Copy and Move User Files
Download User Files and Folders
Downloading Large Numbers of Files Using the Command Line Tool
Cancel User Uploads in Progress
Delete User Folders and Files
Clear a Recycle Bin
Remove a User's Old File Versions
Remove Incomplete User Uploads
Restore a Previous File Version
Critical Section Cleanup Tool
Change the Name of the Zip File for Multiple File Downloads
Managing Team Folders
Search for a Team Folder
Recover Deleted Files
View and Restore Previous Versions in Team Folders
Managing User Shares
Transfer Ownership of a Reshare from a Team Folder or Network Share
Creating direct file download link from a public file share
Creating direct file download links from a public folder share
Managing Storage Space Usage
Storage Scanner Tool for Missing Files
Storage Usage Tool
Thumbs Tool for Removing Excessive Thumb Files
Managing User Locks
Managing User-Defined Notifications
Editing individual user's file and folder notifications
Editing all users file and folder path notifications
Adding notifications for actions on user's files and folders
Managing Client Devices
Centralized Device Management
Configure Centralized Device Management
Device Configuration XML For Drive for Mac
Device Configuration XML For Outlook Add-in
Device Configuration XML For Server Sync
Device Configuration XML For Sync
Device Configuration XML For Windows Drive
Device Configuration XML for Desktop Edit
Device Configuration XML for FileCloud Desktop for macOS
Device Configuration XML for FileCloud Desktop for Windows
Automating FileCloud Sync/Drive/OutLook-Addin Installation and Mass Deployment configuration
Viewing Client Information
Requesting Client Log Files
Blocking and Remotely Wiping a Client Device
Sending a Message to a Client's Display
iOS Device Management
Mass Deployment - Default Configuration Support
Search in the Admin Portal
Audit Logs
View Audit Logs
Filter Audit Log Views
Compact the Audit Database
Configure What is Logged
Export Audit Logs
Delete Audit Log Entries
Manually Trim the Audit Database
Change the Audit Log Warning Limit
Backing Up and Restoring FileCloud Server
The FileCloud Server Backup Tool
FileCloud Backup Server Features
FileCloud Backup Server Installation
FileCloud Backup Server Configuration
Backup Server Configuration Using RSync
FileCloud Backup Server Operations
Backup Server - Backup
Backup Server - Restore Files and Folders
Backup Server - Export
Backup Server - Download
Backup Server - Cron Command
FileCloud Backup Server Troubleshooting
Backing Up and Restoring Linux
FileCloud Backup and Restore - Linux Manual
FileCloud Backup and Restore - Windows Manual
Migrating FileCloud Server to Another Server
Migrating a FileCloud Server Site
Enabling the Backup Server URL
Monitoring FileCloud
FileCloud Alerts
File Content Heuristic Engine
Identifying a FileCloud Specific Path
Custom Reports
Manage Folder Level Permissions
Read Only Sync
Managing Metadata
Metadata Components and Types
Create a New Metadata Set
Edit an Existing Metadata Set
Managing Metadata Attributes
Video of Managing Metadata Attributes
Managing Metadata Permissions
Video of Allowing Paths for Metadata Permissions
Video of Granting a User Metadata Permissions
Working with Built-In Metadata
Working with Custom Metadata
Working with Default Metadata
Troubleshooting Metadata
Finding files without metadata
Metadata Limitations/Recommendations
Managing FileCloud Licenses
FileCloud - License Purchase And Renewal
Install FileCloud License
Workflows - IFTTT
Add a New Workflow
Define an IF Condition
Define a THEN Action
Edit a Workflow
Run a Workflow
Set Advanced Workflow Options
Workflow Recipes for FileCloud
Admin Approval Required Workflow
Create Report and Send Email Workflow
Detect and Delete Inactive Files Workflow
Detect and Disable Inactive Users Workflow
Detect and Generate Inactive File List Workflow
Detect and Notify Failed Signatures Workflow
Detect and Notify Inactive Users Workflow
Notify on File Upload Workflow
Periodic Script Workflow
Periodically Send Custom Email Workflow
Run workflows commands with /tmp paths in Linux systems
Troubleshooting Workflows
Integrity Check Not Working in Linux
Automated Workflow Management
Reset Settings and Customizations
Third Party Integrations Settings
Enable Antivirus Scanning
Use ClamAV Antivirus Scanning
Use ICAP Antivirus Scanning
Integrating FileCloud with Salesforce
SIEM Integration
Managing SIEM Mappings
SIEM Integration with Splunk Enterprise
reCaptcha Settings
SSO API: Configure Import of SSO Groups and Users
Okta: Set Up FileCloud Integration for SSO Group/User Import
Azure: Set up FileCloud Integration for SSO Group/User Import
Google: Set up FileCloud Integration for SSO Group/User Import
CASB integration
McAfee CASB integration
ICAP DLP
Microsoft Teams
For MS Teams Admins: Configuring FileCloud in Teams
For FileCloud Admins: Enabling Integration with MS Teams
Setting Up AutoCAD File Preview with Autodesk Viewer
AI Integration
CDR Integration
eSignature Integration
Customization and Branding
General Customization
Login Background Image
Themes, Labels, and Logos
User Portal Themes
UI Messages
Email Templates
Email Template Tool
News Feed
Customize Product URLs
Mobile Application Smart Banner Customization
Customizing CSS
Customizing Terms of Service
Governance Setup
Metadata, Smart Classification, and Smart DLP
Compliance
Compliance Center
Guide to HIPAA Rules in the Compliance Center
Guide to ITAR Rules in the Compliance Center
Guide to GDPR Rules in the Compliance Center
Guide to NIST Rules in the Compliance Center
Guide to PDPL Rules in the Compliance Center
FileCloud Web Accessibility (VPAT) Practices
Retention Policies
Create a Type of Retention Policy
Create a Legal Hold Policy
Create an Admin Hold Policy
Create an Archival Policy
Create a Retention Policy
Create a Trash Retention Policy
How Retention Policies Work
What All Policies Have In Common
How Policies Differ
How Policies Interact
Applying a Retention Policy to All Files
Smart Classification
Setting Up Smart Classification
Adding Smart Classification Regex Patterns
Creating Smart Classification Regex Pattern Groups
Creating a Smart Classification Rule
Running Smart Classification Rules
Testing a Smart Classification Rule
Guide to Classifiers
Editing a Smart Classification Rule
Deleting a Smart Classification Rule
Smart Classification Examples
Smart Classification Classic
Creating and Managing Content Classification Engine Rules
CCE Rule Examples
Creating a Pattern
Creating a Pattern Group
More CCE Rule Examples
Metadata in Log Files
Using ICAP DLP with CCE
Smart DLP
Creating Data Leak Prevention Rules
Example Rules
Rule Expressions
How to secure documents with Smart DLP & CCE
Allow downloading files from authorized partners only
Detect confidential documents with PII and allow internal shares only
Detect documents with US Social Security Number and allow sharing only with specific domains
Limit Web Login to a specific group of users
Troubleshooting DLP
Import/Export DLP, CCE, and Metadata Settings
Example: Setting Up a Retention Policy to meet HIPAA Requirements
Monitor Retention and DLP: The Governance Dashboard
Secure Web Viewer for DRM
FileCloud Troubleshooting
Report Problems in FileCloud
FileCloud Debug Log File Locations
Run FileCloud In Maintenance Mode
FileCloud Error Codes Glossary
Active Directory Error Codes
Admin Manager Error Codes
Background Error Codes
Cron Error Codes
CURL Error Codes
Events Error Codes
External Storage Error Codes
File System Error Codes
Generic Error Codes
Geo IP Error Codes
Journal Error Codes
LDAP Error Codes
License Manager Error Codes
Local Storage Error Codes
Locks Error Codes
Metadata Error Codes
MongoDB Error Codes
Notification Stream Error Codes
NTFS Error Codes
Office Online Error Codes
PDF Error Codes
Reports Error Codes
Retention Error Codes
RMC Error Codes
Shortcuts Error Codes
Short URL Error Codes
SIEM Error Codes
Sockets Error Codes
SOLR Error Codes
SSL Error Codes
WOPI Error Codes
Workflow Error Codes
Network Connectivity Issues
File and Folder Issues
User Portal UI Issues
Database Issues
FileCloud not starting on Windows
Apache Displays Command Prompt
FileCloud ServerLink
ServerLink Installation and Configuration
Upgrade process for ServerLink with high-availability clusters
Viewing ServerLink Information
Disable Metadata Syncing in ServerLink
ServerLink Fast Mode
ServerLink Logs
Manage FileCloud Data
Export Files
Export Storage Usage Report
Reset FileCloud
FileCloud End User Guide
About FileCloud for Users
Accessing FileCloud
User Account Types
Web Browser (User Portal)
Logging In to the User Portal
Log in Using Two-Factor Authentication
Creating A New User Account
Reset a Forgotten Password
What is single sign-on (SSO)?
Places in the User Dashboard
Navigation Panel
File Operations Window
User Account Settings
User Alerts
Keyboard Shortcuts
Guide to Keyboard Shortcuts
Recent File or Folder Activities
Switch to Admin Portal
My Files, Team Folders, Network Shares, and Shared with Me
Basic File and Folder Operations
Working in Folders
Browsing Folders
Locating items in a folder
Sorting items in a folder
View Folder Properties
Search
Create New Files and Folders
Using the Markdown Editor
Selecting items
Preview a File
Copy Items
Move Items
Rename Item
Download Items
Uploading Items
Add to Starred
Editing Files
Web Edit/Open in . . .
Edit in Desktop
Edit in Google Apps
Working with Zip Files
Delete Items
Perform Actions on Deleted Items
Advanced File and Folder Operations
Set Permissions on Folders in the User Dashboard
Viewing Files by List or Grid
Viewing Date Created Column
View Previous Versions Of Files
File Locking
File and Folder Comments
Freeing up space
Remove All Old File Versions
Clear Incomplete Files
Creating a Direct Link
Adding Metadata
Color Tag Metadata
DRM for exporting secure documents
Work with Email Files
User Groups
File Approval
eSignature Requests
Viewing and Editing eSignature Requests
Sharing Files and Folders
Sharing Files and Folders Publicly
Public Share Options for Files
Public Share Permissions for Folders
Video of Sharing a file with everyone
Set Share Preview for Public Folder Shares
Public File Sharing with Secure Web Viewer Protection
Sharing Files Privately
Private Share Options for Files
Private Share Permissions for Files
Sharing Files Privately with New Users
Video of Sharing Files Privately with Existing Users
Private File Sharing with Secure Web Viewer Protection
Share a Folder Privately
Private Share Permissions for Folders
Share a Folder Privately with New Users
Allow Share Members to Manage Re-Shares
Share Options for Public and Private Folders
Managing Shared Files and Folders
Edit Share Options, Share Users, and Share Permissions
Email or Copy a Share Link
Viewing Expired Shares
File Change Notifications for Shares
Viewing Existing Shares
Deleting a share
Share History
Leaving a Share
Renaming a Shared File or Folder
Shares that Require Approval
Using the Secure Web Viewer
Notifications
Customize notifications in user settings
Set notifications for Files and Folders
Effective Notifications
Workflow Automation
How to Create a Workflow
Workflow Triggers
Workflow Steps
Creating a Workflow Query
Workflow Query Options
Workflow Query Conditions
Edit the Parameters in a Workflow Step
Remove a Step from a Workflow
Using Variables in Workflows
Workflow Variable Definitions
Share Approval Workflows
Delete a Workflow
Rename a Workflow
Share a Workflow
View Workflow History
Workflow Example: PO Approval and Submission
Integration with MS Teams
Adding the FileCloud App to MS Teams
Sharing FileCloud Content in MS Teams
Opening the FileCloud User Portal while working in MS Teams
FileCloud Automation App
Restrictions on Filenames and File Types in FileCloud
FileCloud Client Applications and Add-ins
Comparison of FileCloud Sync and Drive
Using FileCloud for Office
FileCloud Sync
Install and Log In to FileCloud Sync
Install Sync on Linux
Install Sync on Mac OSX
Install Sync on Windows
Sync Installer Options
Run Sync App as a Service
Start and Log In to Sync
Step 1 Log In
Step 2 Choose which cloud folders to sync
Step 3 Sync Network Folders
Step 4 Backup Folders
Step 5 Start using Sync
Exiting or Resetting Sync
Checking for Updates to Sync
Opening and Using Sync Dashboards
Working in the Mini-Dashboard
Working in the Main Dashboard
Sync Settings
Limit Sync To a Schedule
Limit upload and download rate
Synchronizing Files
Managing Sync Conflicts
Reviewing Skipped Files
Checking Sync Status
Cloud Storage: Selective Folder Sync
Advanced Offline Sync mode
Network Folder Syncing
How Network Folder Offline Access Works
Sync Network Folders for Offline Access
Realtime syncing for Network Folders
Delete Remote Network Files
Centralized Configuration
Backing Up Files
Selecting Files to Backup
Configure the Backup Schedule
Viewing and Restoring Backups
Globally Backing Up User Files and Folders
Managing Files in File Explorer
Browse My Sync Files
Sharing Files in Sync
Sharing Files Publicly in Sync
Sharing Files Privately in Sync
Sync: Share options for files
Lock and Unlock Files in Sync
Lock and Unlock Folders in Sync
Create a Direct FileCloud Link in Sync
Performing file explorer actions on Sync files
Delete Files and Folders in Sync
Download a File in Sync
Upload a File in Sync
Resolve conflicts in Sync
View a file or folder's details in Sync
Work with Metadata in Sync
Sync Icon Overlays
Mac OSX Finder Right-Click Extension
Searching in Sync
Changing the Sync search path
Content Search in Sync
Metadata Search in Sync
Refreshing Sync
View or Clear Log Messages in Sync
Updating a Changed Password in Sync
Syncing Folder Permission Changes
Expert Settings
XML Options for Sync
Internal Sync Options
Using DocIQ with Office for Sync Users
Install DocIQ with Sync
Configure DocIQ for Sync
Work with DocIQ File Locking in Sync
Troubleshoot DocIQ in Sync
Using FileCloud for Office with Sync
Sync for Netgear ReadyNAS
Sync Troubleshooting Guide
Files that don't sync
Change Sync Folder Location
Changing FileCloud Sync Cache Folder
FileCloud Sync icon overlays not appearing
Sync Logs
Sync Engine Types
View Sync Error Details
Sync Errors: Causes and Resolutions
Delete Local Folders Removed From Selective Sync
FileCloud Drive
What is FileCloud Drive?
Understanding FileCloud Drive
Installing FileCloud Drive
Terminal Server Support
Drive Installer Options
Checking for Drive Updates
Start and Log In to Drive
Log In Using Single sign-on (SSO)
Using Code Based Authentication for Drive
FileCloud Drive Two-Factor Authentication
Proxy server for FileCloud Drive
FileCloud Drive System Tray Options
Exit or Log Out of Drive
Settings
Automatic Locking in FileCloud Drive
Working in FileCloud Drive
Searching in Drive
Content Search in Drive
Metadata Search in Drive
Viewing FileCloud Drive Activity
Sharing Files in Drive
Sharing Files or Folders Publicly in Drive
Sharing Files or Folders Privately in Drive
Editing a Share Link in Drive
Copying a Share Link in Drive
Previewing a Share in Drive
Emailing a Share Link in Drive
Sending a link from a Team Folder or Shared With Me
Using DocIQ with Microsoft Applications
Install DocIQ
Configure DocIQ
Work with DocIQ File Locking
Troubleshoot, Disable, and Uninstall DocIQ
Using FileCloud for Office with Drive
Viewing Your File Permissions
Viewing and Modifying Metadata
Viewing and Downloading File Versions in Drive
Checking Drive Status
Modifying Drive configuration Files
Advanced XML Drive Options
Changing the Default Cache Path
Using FileCloud Drive in a Remote Desktop Service Environment.
Troubleshooting Drive
Drive File Issues
Issues with Uploading a File to Drive
Recover Files After Interrupted Drive Uploads
Cannot Lock XSL Files in Drive
Blank Error Messages in FileCloud Drive
Windows Can't Access This Disk in Drive
How to uninstall FileCloud Drive
FileCloud Drive for Mac
About FileCloud Drive for Mac
FileCloud Drive for Mac Menu Options
How Can I Change the Log Level in Drive for Mac?
How Can I Increase File Size Limits for FileCloud Drive for Mac?
How to Fix Problems Uploading Large Files
Proxy Server for FileCloud Drive for Mac
Enable Right-Click Support in Drive for Mac
Viewing a Crash Report for Drive for Mac
FileCloud Drive: Configuration for Big Sur 11.3 or later versions Running on Apple Silicon
How to uninstall FileCloud Drive for Mac
Enabling Thumbnail Previews in Drive for Mac
FileCloud for Outlook Add-In
Install and Run the SSO Auth Agent
Integration With Office
Configure Sync for Edit in Desktop
Access Files Using Mobile Apps
Enabling DocIQ
FileCloud File Browser
Perform File Actions in File Browser
Search for a File or Folder in File Browser
Share a File or Folder in File Browser
FileCloud WebDAV Access
Save to FileCloud Chrome Browser Extension
FileCloud for Gmail Browser Extension
FileCloud Desktop for Windows
Installing or Upgrading FileCloud Desktop for Windows
Opening and Logging in to FileCloud Desktop in Windows
Working from the FileCloud Desktop for Windows Taskbar Icon
Using the Dashboard in FileCloud Desktop for Windows
FileCloud Desktop for Windows Settings
Make Files and Folders Available Offline in FileCloud Desktop for Windows
Remove Files and Folders from Offline Folders for FileCloud Desktop for Windows
Working with Offline Files from FileCloud Desktop for Windows
Working with Online Files in FileCloud Desktop for Windows
Sharing Files and Folders in FileCloud Desktop for Windows
How FileCloud Desktop for Windows handles change conflicts
Mass Deployment Configuration for FileCloud Desktop for Windows
Using FileCloud for Office with FileCloud Desktop for Windows
Sending Feedback from FileCloud Desktop for Windows
FileCloud Desktop for macOS
Installing and Upgrading FileCloud Desktop for macOS
Opening and Logging in to FileCloud Desktop in macOS
Working from the FileCloud Desktop for macOS Menu Bar Icon
Using the Dashboard in FileCloud Desktop for macOS
FileCloud Desktop Settings
Make Files and Folders Available Offline
Remove Files from Offline Folders
Working with Offline Files from FileCloud Desktop for macOS
Working with Online Files in FileCloud Desktop for macOS
Sharing Files and Folders in FileCloud Desktop for macOS
How FileCloud Desktop for macOS handles change conflicts
Mass Deployment Configuration for FileCloud Desktop for macOS
Using FileCloud for Office with FileCloud Desktop for macOS
Sending Feedback from FileCloud Desktop for macOS
Managing FileCloud Client Apps with MDM Software
FileCloud ServerSync
ServerSync FAQ's
Log In to ServerSync
ServerSync Settings
Home Screen Settings
Activity Screen Settings
Settings Screen Options
Help Screen Settings
Connect to a FileCloud Server in ServerSync
Selecting Folders to Sync
Reset ServerSync
Control ServerSync Bandwidth Use
Limit ServerSync to a Schedule
Change ServerSync Frequency
Disable ServerSync Notifications
Manage ServerSync Remotely
Run ServerSync on Windows Startup
Run ServerSync as a Service
Install ServerSync on Linux
Install ServerSync as a Service on Linux
Import NTFS Permissions to ServerSync
Troubleshoot ServerSync
Increase ServerSync Scanning Speed
FileCloud ServerSync Stages
FileCloud Mobile Access
iPhone and iPad
iOS Getting Started Guide
iOS Users Guide
iOS Settings for FileCloud
Configure iOS Security
Troubleshooting iOS Issues
File and Folder Actions on iOS
Preview and Edit iOS Files
Play Back iOS Audio Files
View iOS images
View iOS Video Files
Download Files and Folders in iOS
Upload Files and Folders in iOS
Create New Files and Folders in iOS
Create New Folders in iOS
Create Text Files in iOS
Snap and Save a Picture in iOS
Scan a Document from iOS
Share an iOS File
Share an iOS Folder
Delete, Move, Copy or Rename iOS data
Viewing File and Folder Information in iOS
Viewing Version Information in iOS
Viewing Activities in iOS
Viewing and Adding Metadata in iOS
Viewing and Adding Comments in iOS
File Locking in iOS
File Approval in iOS
iOS Automatic Photo and Video Backup
Star a File or Folder in iOS
Apply Color Tag Metadata in iOS
Searching on FileCloud in iOS
View Uploads and Downloads with FileCloud Live Activities
View File Operations in iOS
iOS File Sync
FileCloud iOS Integration with 3rd Party Apps
Android
Installing FileCloud on Android and Logging in to Your Account
Installing the App on Android
Logging in to FileCloud on Android
Logging in with Device Authentication on Android
Logging in with SSO on Android
Log in with Two-Factor Authentication on Android
Navigating in FileCloud on Android
Android Settings for FileCloud
Set a Default Download Location on Android
Setting a Lock on Your Android App
File and Folder Actions on Android
Previewing and Editing Your Files in Android
Share a File on Android
Share a Folder on Android
Upload a File to the Server on Android
Create New Files and Folders in Android
Create New Folders in Android
Create Text Files in Android
Scan a Document from Android
Snap and Save a Picture in Android
Download Files on Android
Copy and Paste Files or Folders on Android
Move Files or Folders on Android
Delete Files or Folders on Android
Rename Files or Folders in Android
Viewing File and Folder Information in Android
Viewing Version and Retention Policy Information in Android
Viewing Activities in Android
Viewing and Adding Metadata in Android
Viewing and Adding Comments in Android
Sending a File for Approval in Android
Approving files in Android
Media Sync/Photo Backup on Android
Star a File or Folder
Searching on FileCloud Android
Apply Color Tag Metadata in Android
File Locking in Android
View File Operations in Android
Syncing FileCloud on Android
Enabling Offline Sync on Android
Starting an Offline Sync on Android
Checking Sync Status on Android
Disabling Offline Sync on Android
Using FileCloud with Other Android Apps
Access FileCloud Server Files from Other Apps
Saving Files from Other Apps to FileCloud
Sending FileCloud Files Using Other Android Apps
Troubleshooting Android Issues
Using MDM Software with FileCloud Mobile Apps
FileCloud Developer Guide
PHP Sample for FileCloud API
PHP Sample For Multiple Chunk Upload
PHP Sample To Upload File
Curl/Bash Sample: File Upload and Download
PowerShell Samples for FileCloud API
Python Sample for FileCloud API
FileCloud API - "Hello World" Exercise
FileCloud API - Authentication Exercise
FileCloud API - Logging Exercise
FileCloud API - Requirements
FileCloud API - XML Responses
FileCloud Community Edition
FileCloud Community Edition Registration and Installation
Deploying FileCloud Community Edition with Linode One-Click Apps
Print PDF Versions of Documentation
Print Documentation for 23.252
Release Notes
FileCloud Version 23.252 Release Notes
Minor FileCloud Desktop for macOS Release 23.252
FileCloud Desktop for Windows Release 23.252.0
Minor FileCloud Release 23.252.1
FileCloud Version 23.251 Release Notes
Minor FileCloud Drive Release 23.251.0.9126
Minor FileCloud Release 23.251.1
FileCloud Version 23.242 Release Notes
Minor FileCloud Desktop Edit Release 23.242.1.9053
Minor FileCloud Desktop for macOS Release 23.241.37
Minor FileCloud Desktop for macOS Release 23.241.38
FileCloud Version 23.241 Release Notes
Minor FileCloud Desktop for macOS Release 23.241.22
Minor FileCloud Desktop for macOS Release 23.232.12
Minor FileCloud Desktop for macOS Release 23.232.11
Minor FileCloud Release 23.241.1
Minor FileCloud Release 23.241.2
Minor FileCloud Release 23.241.3
Minor FileCloud Release 23.241.4
FileCloud Patch Release 23.241.5
Minor FileCloud Release 23.241.6
FileCloud Version 23.232 Release Notes
Minor Sync Release 23.232.1
Minor FileCloud Release 23.232.1
Minor FileCloud Desktop for macOS Release 23.232.6
Minor FileCloud Drive Release 23.232.1.8773
Minor FileCloud Drive Release 23.232.2.8781
Upgrade Notes
Upgrade Notes for FileCloud 23.252 or Later
Upgrade Notes for FileCloud 23.251 or Later
Upgrade Notes for FileCloud 23.242 or Later
Upgrade Notes for FileCloud 23.241 or Later
Upgrade Notes for FileCloud 23.232 or Later
Android App Release Notes
iPhone and iPad App Release Notes
FileCloud Desktop for Windows (beta) Release Notes
FileCloud Desktop for macOS (beta) Release Notes
Known Issues
Security Advisories
2024 Security Advisories
FileCloud Release 23.241.5 Security Advisories
Advisory 2024-12/01 PHP Vulnerability
Advisory 2024-12/02 PHP Vulnerability
Advisory 2024-12/03 PHP Vulnerability
Advisory 2024-12/04 Node.js Vulnerability
Advisory 2024-12/05 Node.js Vulnerability
Advisory 2024-12/06 Solr Vulnerability
Advisory 2024-12/07 Solr Vulnerability
FileCloud Release 23.241.1 Security Advisories
Advisory 2024-09/01 Apache HTTP Server Vulnerabilities
FileCloud Release 23.232.1 Security Advisories
Advisory 2024-03/01 LibreOffice Vulnerabilities
Advisory 2024-03/02 MongoDB Node.js Driver Vulnerability
Advisory 2024-03/03 Sharp Vulnerability
Advisory 2024-03/04 FFmpeg Vulnerabilities
Advisory 2024-03/05 Apache HTTP Server Vulnerability
Advisory 2024-06/01 PHP CGI Argument Injection Vulnerability
FileCloud Release 23.232 Security Advisories
Advisory 2024-02/01 jQuery Vulnerability
Advisory 2024-02/02 MongoDB Vulnerability
2023 Security Advisories
FileCloud Release 23.1.2 Security Advisories
Advisory 2023-09/01 PHP Vulnerabilities
FileCloud Release 23.1 Security Advisories
Advisory 2023-06/01 Algorithm Confusion Vulnerability in PHP Library
Advisory 2023-06/02 PHP Library May Cause Infinite Loop
Advisory 2023-06/03 Denial of Service Vulnerability
Advisory 2023-06/04 Prototype Pollution of Object Returned by JSON5
Advisory 2023-06/05 Possible Interpretation Conflict
Advisory 2023-06/06 Improper Header Validation
Advisory 2023-06/07 Prototype Pollution Vulnerability in Async Module
Advisory 2023-07/01 Port Open in Linux 23.1.0.22595 Upgrade
FileCloud Release 22.1.1 Security Advisories
Advisory 2023-03/01 Security Issue with PHP 8.1.0
Advisory 2023-03/02 Security Issue with Apache HTTP Server 2.4.0 through 2.4.55
Advisory 2023-03/1 Account is not locked out
Advisory 2023-03/04 Minor Security Issue - Potential to Inadvertently Create Full Users
Advisory 2023-03/05 Minor Security Issue in Workflow
2022 Security Advisories
FileCloud Release 22.1 Security Advisories
Advisory 2022-12/04 Potential Minor Security Issues Addressed
Advisory 2022-12/03 Potential Sensitive File Path Exposure
Advisory 2022-12/02 Threat of CSRF in User Endpoint
Advisory 2022-12/01 Unauthorized data access with certain manipulated input server paths
Advisory 2022-10/01 Unauthorized access and potential remote code execution
Advisory 2022-06/01 Potential Unauthorized Data Access When Using Network Folders with NTFS Permissions
Advisory 2022-03/2 Potential Improper Authorization Check Vulnerability
Advisory 2022-03/1 Potential Improper Authorization Checks When Manipulating Share Properties
Advisory 2022-01/3 Threat of CSRF via User Creation
Advisory 2022-01/2 Threat of CSRF via File Upload
Advisory 2022-01/1 User enumeration vulnerability
2021 Security Advisories
Advisory 2021-12/2 Impact of Apache Log4j2 Vulnerability on FileCloud Customers
Advisory 2021-12/1 Delayed session expiration
Advisory 2021-09 Upload of Potentially Unsafe File Types
Advisory 2021-06 Limited Arbitrary File Read
Advisory 2021-05/3 Security Issues in Apache Solr 8.8.1
Advisory 2021-05/2 Admin Portal Phar Deserialization
Advisory 2021-05/1 OpenSSL Vulnerability
Advisory 2021-04 Security Issues in Apache Solr
Advisory 2021-02 Potential Sensitive Data Exposure in FileCloud Versions 15 through 20.3.1
Advisory 2021-01 Potential Security Issue in FileCloud Version 20.3.0.13059
2020 Security Advisories
Advisory 2020-10 Potential Data Loss Issue in FileCloud Version 20.2.2.12030
Advisory 2020-06 Security issue for users of AWS AMIs with Windows 2016
Advisory 2020-04 Superadmin password is stored in clear text
Advisory: 2020-04 An attacker can bypass two-factor authentication
Advisory: 2020-03 SimpleSAML admin page accessible with PROD mode
Advisory: 2020-02 Anonymous user can get list of file locks
Advisory: 2020-01 SAML SSO - SimpleSAMLphp Signature validation bypass
Advisory: 2020-01 SMS 2FA Set a phone number
2019 Security Advisories
Advisory: 2019-12 OS File Access via the Admin interface
Advisory: 2019-12 Incomplete API protection
Advisory: 2019-09 CSRF Prevention with Admin Portal login
Older Security Advisories
Advisory: Bind Content Search and Document Converter to 127.0.0.1 Only
Advisory : Bind Memcache to 127.0.0.1 and Disable UDP
Advisory: Bind MongoDB to 127.0.0.1 Only
Advisory: Content Security Policy
Advisory: Disabling SSLv3 for POODLE
Advisory: Outlook Addin Information Leak
Advisory: Preventing CSRF attacks against FileCloud
Advisory: Protecting against Slowloris
FileCloud Security Response Notifications
Contact FileCloud Support
FileCloud Enterprise Deployment Support
Appendix
Configuration Related
Bandwidth Throttling
Configuring Gmail as FileCloud's SMTP Server
NGINX Reverse Proxy Configuration
SPLA And Monthly User Count Reporting
Miscellaneous
Copying the URL of an image file in FileCloud to embed it in HTML
Filtering out a file and creating direct link to a file in the Shared Folder link
How to clear the transparent_hugepage warning from the Mongo Console logs
Deprecated - Switching from default mongodb to mongodb-10gen
FileCloud Integration with Zapier
Help Center
How can we help you?
FileCloud Help
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