User Access Levels and User Types

When you create a user account, you assign it an access level.

There are four different access levels for users.

Level	Access	Notes
Admin Access	The default Admin has complete control over the FileCloud system. Other admin users have those admin permissions given to them.	The default Admin account is used to manage the FileCloud. The default admin user account is 'admin'. Other users can be marked as admins and given a limited set of permissions. Read more about Multiple Admins
Full Access	Control over its own private cloud storage space in My Files.	These user accounts can: store files in their own private cloud storage space view and download files stored in their storage space view and download files shared with them by other users
Guest Access	Restricted access to the FileCloud system.	These user accounts: Do not have private cloud storage Can only view/upload/download files shared to them by other user accounts Can re-share content if they have permissions
External Access	Access to FileCloud only through a Web browser.	These user accounts: Can only view/upload/download content shared with them Do not count towards the user license limit Cannot be authenticated via AD and can only be local user accounts Have external linked email accounts and cannot use the same domain as the FileCloud URL Can't be added directly to network shares via the admin portal Can access content from network folders if they are shared

Both Full and Guest users accounts are counted towards user accounts specified in the license.
External Access accounts are NOT counted towards the license.

User Types Comparison

User Access Feature	Full Access	Guest Access	External Access
User Portal (Web Browser) Access	Permitted Fully supported	Permitted Not all functions available	Permitted Not all Functions Available
View shared files	Permitted	Permitted	Permitted
Authentication	Local / ActiveDirectory	Local / ActiveDirectory	Local Only
Mobile App Access	Permitted Fully supported	Permitted Not all functions available	Not Available
Personal storage in FileCloud	Available	Not Available	Not Available
Share files with other users	Permitted	Permitted	Not Available
Install and use FileCloud Desktop, FileCloud Sync, and FileCloud Drive	Permitted	Permitted	Not Available
Sync storage using Cloud Sync	Permitted	Permitted	Not Available
SSO Login	Permitted	Permitted	Not Available
Group Membership	Can be member of any group	Can be member of any group	Can be member of any group except Everyone.
Admin Account	Can be Admin Account	Can be Admin Account	Cannot be an Admin Account
Team Folders	Permitted	Permitted	Permitted
Automation App	Permitted	Permitted	Not Available
File and Folder Comments	Permitted	Permitted	Not Available
MFA	Permitted	Permitted	Available by license beginning in Version 20.2 for Enterprise Advanced customers.

Checking User Access Level

The access level of any user account can be checked by the Administrator using the admin portal.

To check a user's access level:

Log on to Administration Portal.
Click Manage Users in the navigation panel.
In Filter, enter the name or email address of the user.
The Access for the user will be listed in the Status column.